New Member
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3 Messages
over billing issue-- why am I being charged for a month of uverse when I had it taken off?
Billing is incorrect--Normal bill with internet and uverse was $144. 45. I called and cancelled the uverse-- was told my next bill in aprill would be $79 + 20. for early termination for a total of $99 I get my bill for this month and you still want to collect 144 even tho I no longer have uverse. Whats up with that? I paid the $99. And next month sould be 79. Your billing is incorrect. Why would I pay for a whole month of uverse when I dont have it.???
JefferMC
ACE - Expert
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36.8K Messages
4 years ago
AT&T no longer prorates the last month of service (except for where they are required to). So, if you disconnect on the first day of your billing cycle, you'll pay for most of a month you won't be able to use the service.
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chatkat15
New Member
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3 Messages
4 years ago
It doesnt make sense for me to pay for a whole month of service when I am not getting the service-- plus if I paid it the service rep said it would be refunded with the next billing cycle and then they ad $20 for early disconnect. I was told to contact them that month by another service tech to remind them that my contract is over March 15.
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JefferMC
ACE - Expert
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36.8K Messages
4 years ago
While it may make no sense to you, it makes plenty of cents for AT&T and has been their policy for over 2 years.
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skeeterintexas
ACE - Expert
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28.3K Messages
4 years ago
From the TERMS OF SERVICE
Payment Cycle and Cancellation.
Billing for the Services commences when AT&T has provisioned the Services. Recurring charges for each month's Services will be billed one month in advance. Billing is based on a 30-day cycle. Non-recurring and usage-based charges for the Services generally will be billed in the billing cycle following the transaction. Your first bill for Services may include pro-rated charges for a partial monthly period prior to the beginning of your first monthly billing cycle. Upon termination, subject to applicable law, your effective date of cancellation will be the last day of your current billing cycle and you will receive Service until the end of your billing cycle (exceptions may apply to certain promotional periods and must be in writing). You will not receive a prorated credit or refund for any remaining days of Service in your billing cycle after termination. Your Service will continue until the end of the bill cycle. A downgrade fee may apply if you make changes to your Service within thirty (30) days of Service provisioning or later programming orders.
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