Over $1800 overcharged and no refund since 2020

What service did they charge you for that you never received:  AT&T TV (now DirecTV Stream)?

So you are still a UverseTV customer, never having canceled or returning equipment? 

I was charged for and never used the Att tv. I was already a Uverse customer, however was told about Att tv by the man selling it in Sams club. I was under the impression everything would be rolled into that account. Unfortunately, I later learned it was a different account and when I paid the activation fee for the equipment, he also linked automatic billing to my card. 

I am still a uverse customer because I have no choice because of where I live. Honestly, up until this issue I really had no complaints with my service outside of poor internet speeds. 

I work a very demanding 9-5 job, and I don’t have time to be on the phone for hours everyday during those times chasing down people to call me back, having to rehash the issue over and over again. I’ve dedicated numerous calls over countless hours on this, nonetheless, and still have not been made whole. 

Sounds like a real mess.  This is a customer populated forum and no one here has direct access to your account.

File a complaint with the BBB.  Those are forwarded to the Office of the President and someone should reach out to you.  

ETA:  Persons working the kiosks at Sam's or any other 3rd party retail location are NOT AT&T employees and are known for some rather unethical methods.  Please let this be a lesson.

Based on your billing concerns we will need to move this into a DM, @Janarb2022! Be on the lookout for a chat notification in the upper portion of the page.

Thank you @skeeterintexas for the assistance you provided!

In your response to our DM, if you have the following please provide it:

• The name of the rep
• An ID if possible

We look forward to speaking with you!

CalebP, AT&T Community Specialist 

@Janarb2022 Are you saying you were a uverse tv customer and considered switching to ATT tv(now called directtv stream)?  Did you purchase any att tv set top boxes? You then changed your mind and decided to cancel the new service (and retain old uverse service?)  how long after signing up did you cancel? was it within the return window?  at one point att tv had a 2 year contract.  I forget if the cancellation was 30 days or 14 days.  Unlike u-verse tv, att tv/directv stream has no setup since its all customer purchased equipment and customer self install.  

A similar problem happened to an elderly neighbor of mine and just cancelling 2 of the 3 boxes she purchased ended up being a nightmare, and she purchased from a corporate att store who refused to take any equipment back after overselling her or allow any cancellation in-store.  

Customer retention/loyalty is the only phone number department worth bothering with.

@ATTHelp  & Caleb P - thanks for responding.  I was unable to respond to the messages sent for further questions and now the direct chat is closed. The way they were able to find the account before, to answer your question, was when I called and provided my U-verse account number, they could see the ATT TV account but it was not properly linked. If you’re able to open up the direct message feature again, I can certainly provide that to you. I also believe at my home I have the original paperwork with the account number on it if needed. 

I appreciate you all for reaching out but this is an example of me trying to address the issue based on my schedule availability. I hope you all are able to chat me directly again or if possible I can schedule a time to chat or discuss. 

Thank you!

Let's get you over to the correct team that can help with your DirecTV Stream (formally AT&T TV) concern, Janarb2022.

What you will need to do is make a post on this forums thread. Our DirecTV team will be happy to investigate and resolve the concern. 

Thank you for getting back to us and for posting on the AT&T Community Forums. 

Matthew, AT&T Community Specialist