Opening an account without my authorization

Identify fraud?

@Rodebug   This is a PUBLIC MESSAGE BOARD.  Please remove your PERSONAL information using the 3 vertical dots.

This is NOT a way to contact AT&T or DirecTV.  You even posted in the UVERSE TV forum which has NOTHING to do with DirecTV.

File a complaint with the BBB.

@skeeterintexas 

Maybe we should text the OP telling them to remove their info. Too bad we can't edit the info out of there.

.....or maybe the Moderators can do their job when they are notified.  😒😒

Do we even still have moderators?

....oh, snap!  😝😝

We have AT&T people (well maybe it's just one) who will respond if you use the Flag as Inappropriate option from the 3 dot menu.  I've had a few times when they missed one for whatever reason, but I'm batting in the high .900's when flagging.  Now, no telling what their schedule has been over the holidays but things should get back to normal by Tues.

@Rodebug  :

(a) as others have said, this is a public message board, you should immediately remove your Personal Information that you wouldn't want to share with everyone on the Internet (especially your name in conjunction with your phone number and address).

(b) as others have said, this is a message board for AT&T customers to help each other.  There is a small team of AT&T Support reps operating under the name "ATThelp", who may or may not contact you via a reply to this post to begin a Direct Message conversation, where you can share personal information securely.  That is the only contact you should expect from AT&T regarding this post and the only way you should provide personal information here.

(c) you should work on the clarity of your story before you present it again:

• Saying that "He closed the account" is not consistent with "turned over the account in my name," both could not have occurred.
• Likewise if he "sent the equipment back" how was is still there for you to have "sent the equipment back to Direct TV"?
• DIRECTV doesn't write "a 3 year contract", they only do two year agreements.

(d) if your prior tenant misrepresented himself and opened accounts in your name or transferred accounts to your name without your authorization, then your tenant committed fraud.  You should contact the authorities about that and then work with the DIRECTV fraud department.  However, I would suggest you work really hard to clarify your story better than you presented it above.  Otherwise, they may have a hard time understanding how the fraud occurred.

(e) finally, as has been said above, AT&T has spun off AT&T TV / DIRECTV to a separate DIRECTV company.  Please see their forums (which are public forums like this one) here:

https://forums.directv.com/

There is a Contact Us link at the bottom for directly contacting DIRECTV.

(f) Good Luck.

"I would like to see a signed authorization from me allowing this."

Umm, ok.

Hello Rodebug, we will be happy to help with getting that fraud reported.

If you are indeed being targeted by fraud, we recommend reporting the unauthorized user to have it taken care of. The Global Fraud Management team, can be reached at   888-471-4576. They will be able to further assist. Thank you for brining this to our attention

Lani, AT&T Community Specialist