New Member
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2 Messages
Old UVerse account
My elderly mother is due a refund for a very old account (2015), and has now been turned over to the State Comptroller. I have Power of Attorney for her, and am trying to collect the funds for her.
I need to establish this is her account, but have not been able to get anything from ATT either online or in person- I’ve been told it’s too old to be in the system. Help, please?
skeeterintexas
ACE - Expert
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28.3K Messages
5 years ago
Is the state telling you that you have to have some sort of proof?
Generally you only have to prove identity using a state issued ID and proof of address like a utility bill.
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Gypsypermit
New Member
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2 Messages
5 years ago
Yes. She hasn’t lived at the address for years, but I know it’s her (unusual name, small town). I imagine the statement would have her DL or last 4 of SSN that would verify its her.
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skeeterintexas
ACE - Expert
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28.3K Messages
5 years ago
The only thing a paper bill would show would be her name, the address of service, account number and dates of service. They don't use a DL # or SS#.
You can call to request copies of old bills but I'm pretty sure they would need an account number. CS is 800-288-2020.
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