NO PRORATED SERVICE

AT&T makes it more expensive to cancel DirecTV or Internet service

AT&T will no longer offer prorated credits when you cancel certain services

I don't think any new policy that starts after a person has service with AT&T should apply.  The cancel policy with no pro rating would be like me telling AT&T that instead of paying $100 for service I only want to pay $50 and they have to accept it.  It's not right and I will go to the BBB if my bill isn't pro rated.  

@gcable   Lucky you....California is exempt.

"There are a few exceptions to this change. Upgrades, downgrades, and switching between many of AT&T’s services are exempt; as well as accounts in California, Illinois, and New York; and U-verse TV, AT&T Phone, and AT&T Internet accounts in Michigan."

https://www.theverge.com/2018/12/3/18124248/att-prorated-credits-end-services-directv-phone-fixed-wireless-internet

BBB can't do anything, nor can any government agency since ISPs aren't legally a public utility so they can't be regulated the same way every other utility in existence. 

ISPs have near unlimited power to make customer's lives (Edited per community guidelines) for any reason and we have for all practical purposes no power to stop it besides switching to another ISP and AT&T and many other ISPs make that as degrading and difficult as possible. 

You can set up service online 24/7/365, but to cancel you MUST call a person in the "loyalty" department (who will treat you like a unfaithful spouse the entire interaction based on my limited experience with AT&T). That is the beginning of the nightmare, NEVER cancel ahead of time, you will end up getting robocalled by AT&T's third party vendors after about a week about "immediately needing to return your equipment" despite AT&T's documentation clearly saying the shut off isn't until a future date. 

PLUS, if you do cancel for the last day of your billing cycle you will NOT get service on that last day, service shuts off at 1AM not 11:59:59 PM. At least that's what AT&T is telling me, I'll find out for sure in about 7 hours. Then for an estimated 31 to 32 hours I will have no home internet until my new ISP comes out and sets up our new service on the first of November. 

AT&T is in my opinion the worst telecommunications company I've ever dealt with in my life. Any time their system screws up getting it fixed in impossible, their CSRs have no power to assist only to redirect to other departments who will get back to you via email in 24-48 hours which apparently in AT&T land means never. 

I have T-Mobile for cell service, and soon will have Google Fiber for internet. Will never consider AT&T for any service. I'd rather go without cell and home internet than ever deal with AT&T again. 

TL:DR yes, no prorate credit since 2019, BBB can't change that, only the government could IF it ever joins the 21st century and admits that ISPs are public utilities and regulates them accordingly to ensure customer protections finally exist.