New Member
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1 Message
My Bill
I was out of the country from February 29th until March 20th. Was due to be back on the 16th of March but due to Covid-19 we could not leave until the 20th. So I'm wondering why my bill is much more than normal being that we haven't been home to watch it!!!!!!!!!
DIRECTVhelp
Community Support
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254.4K Messages
5 years ago
Hey @tmlr1166,
Thanks for reaching out. To ensure you get the assistance you need as quickly as possible for your billing concern, we encourage you to contact our chat or voice support teams for assistance. Simply choose your product, and then scroll down to the bottom of the page for a chat live link. Our teams can assist real time, and there won't be a delay in response which may occur in forums.
Max, AT&T Community Specialist
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itsshay
New Member
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1 Message
4 years ago
do i have to pay balance due or past due balance to restore service?
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skeeterintexas
ACE - Expert
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28.3K Messages
4 years ago
Yes, you must pay the entire balance (and any late fees) to have your service restored.
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DIRECTVhelp
Community Support
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254.4K Messages
4 years ago
We're here to help, @itsshay
Thank you for that information @skeeterintexas
Our ace is correct if services are currently suspended you would have to pay the full balance in order to have services restored.
There are multiple ways for you to make the payment.
Let us know if you have additional questions.
Thank you for contacting AT&T Community Forums.
Deandra, AT&T Community Specialist
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