My AT&T service (TV and Internet) initial "no contract - contract" expired.

I have attempted to get a human for help, I quickly learned that even their SUPERVISORS are BOTS. When I finally connected to a human, it was a Latina with a heavier accent who I could not understand. After advising her of the problem I was having she continued nonetheless. When I asked for a SUPERVISOR, I was ignored, as she carried on to ask me why I needed to speak with a supervisor, repeatedly.  

My 2 year "honeymoon" with AT&T expired recently resulting in an unmanageable bill. Of course being on a fixed income, in the middle of a pandemic, and in the worst economy ever, it was clear AT&T was in dire need as AT&T couldn't or wouldn't help. 

I asked the one human for information on terminating AT&T service but was ignored while asking "why would you want to do that?"

I couldn't even get the answer to eliminating AT&T service from my home. Luckily I found the information here. 

Sounds like the old game, which makes absolutely no sense, of cancelling for three days and then becoming a new customer again is still the way to go. 

I am sure there is no solution to AT&T's policies and practices that is afforded to the average customer.