We can address your problem with signing in to the Smart Home Manager, Jlevey.
Please give us more information, so we can determine what could be causing this and what you should do next:
Did you follow the message's suggestion to use a different user ID or link your account to your user ID? You can learn more about accounts and user IDs on our website.
Do you also get this error message on the web version of the Smart Home Manager?
If you haven't done so yet, be sure to troubleshoot the Smart Home Manager app with the following steps from our help and solutions article:
Restart the app.
Restart your gateway. Unplug the power connection behind the gateway for ~15 seconds, plug it back in, and wait for the Broadband light to turn green.
Uninstall and reinstall the app.
Make sure you're signing in with the correct ID. If you're not sure, visit the Find your ID page.
Remove 3rd party devices, such as routers and switches. Afterward, reboot your gateway and restart the app. 3rd party devices can cause conflicts with the app.
We'd be happy to help get you signed back into your Smart Home Manager app, Jlevey.
In order to proceed further, we would like you to join us in a Direct Message. You can do this by checking in the DM inbox which is located next to the bell icon.
We are looking forward to working with you to get this resolved.
Jlevey
2 Messages
2 years ago
(edited)
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0
DIRECTVhelp
Community Support
•
254.4K Messages
2 years ago
We can address your problem with signing in to the Smart Home Manager, Jlevey.
Please give us more information, so we can determine what could be causing this and what you should do next:
If you haven't done so yet, be sure to troubleshoot the Smart Home Manager app with the following steps from our help and solutions article:
We'll be awaiting your response.
Aminah, AT&T Community Specialist
0
0
DIRECTVhelp
Community Support
•
254.4K Messages
2 years ago
We'd be happy to help get you signed back into your Smart Home Manager app, Jlevey.
In order to proceed further, we would like you to join us in a Direct Message. You can do this by checking in the DM inbox which is located next to the bell icon.
We are looking forward to working with you to get this resolved.
Latoya, AT&T Community Specialist
0
0