movies

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@lnlusk123 wrote:
My kids ordered 16$ worth of movies I didn't know about until I seen it on my bill. I just now put on parental control but is there anyway I can get that off my bill since I didn't know they ordered them?

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Click the ATT Uverse Care link in my signature, send the PM, explain your kid's movie situation.

Include your account #, email address and a good phone # (land or cell) and time to contact you on.

Check the blue PM envelope, upper right on every page, for their reply.

No guarantee they'll take them off your account, but only thing you can try.  Good luck 😉

Chris
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Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

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@thisbigzero wrote:

I can beat that. I have had NOTHING but mistakes, lies, and mishandling of a so called promotion of a bundle that was SUPPOSED to cost $79 before taxes. They make so many screw ups on my account over charging me and then charging incorrectly, the LAST STRAW was when they said I got a pay perview movie when I had NEVER ordered one. It is just me alone and I doubt my cat would order it when I don't even know how, don't want to or never have or would. But inspite of ALL their screw ups which have cost me a couple of thousand dollars over the less than a year, she ARGUED WITH ME AND INSISTED I ORDERED IT! I had to ASK her the name of the movie and I had never even heard of it, don't know what it is about and wasn't even HOME THE DAY SHE SAID I ORDERED IT! I have NO clue what the movie is even about or what type of movie it is. It seems they can make all these mistakes on everything else and she insists that there is NO way there could be a mistake about a movie being ordered. I can think of a 100 different screw ups that they have done on my account  that they say should never have happened and they want to get nasty and snotty about a movie that THEY somehow say was on my account , which is impossible, unless of course one of the seniors in my complex broke in, ordered a movie, watched it and locked the door and left before I got home!  I have NEVER had such trouble with ANY company. This one is just lies and bills and you are locked into a contract of legal theft. Can't wait to build my web pages and facebook page about how horribly this company and service has been. I know if I am having this problem I am not the only one. It is such a pain, I was hoping to keep the service but now they are raising it AGAIN, so as soon as my hostage situation is up I will be switching company's. It is really too bad they are SO poor in the customer contracts/billing/ and communication throughout the company as to what is up with your account. They pass you around to at least 5 people and then I have to call back at least 5 or 6 times every month  for months since day 1 and then they tell me , well it is too late to do anything about it now and we can't give you any refunds for overpaying. If you would have had us do something a few months ago, something could have been done. REALLY? I was calling every month about it, nothing was ever done, they would tell me that things had been corrected but then the bill came and the "bundle" was being billed item by item, not as a bundle YET AGAIN. They couldn't do anything during ANY one of those calls being made since Feb.2014??

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Your best course of action at this point is to send a PM (Private Message) to the Customer Care staff using this link