Login U-verse app on phone

I already changed my password and still getting the same error message 994. I can this be fixed.

Responses

DIRECTVhelp

Community Support

•

254.4K Messages

2 years ago

We'd be glad to help you fix the U-verse app, Staceygps.

Try the following troubleshooting options from our help and solutions article:

Make sure you are using the correct member ID to sign in.
Restart the device.
Delete the cache. This varies by phone, browser or device operating system.
Uninstall and reinstall the app.
Verify you have the latest software/operating system on your phone or tablet.
Turn off other apps that may be in use.
Make sure you have U-verse TV service and an appropriate package – if you do not have U-verse TV, you can see if it is available by signing into your account at att.com.
In some instances, restoring the phone has resolved app function. You may lose pictures and other data if this is performed.

Let us know if this helped or if you need further assistance.

Aminah, AT&T Community Specialist

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