Hi there, @dixiedawgs. Happy Holidays to you. We understand that you are unable to log in to the U-Verse TV app. We can help you with that.
We would like to open this conversation up with asking a few questions.
What device are you using the app on? The reason why we as this is, that the troubleshooting is different between the devices.
When was the last time you logged into the app? The reason why we ask this, is that if you have updated the device or using a device that is now no longer supported, the error that you are getting can happen.
Let's try a few troubleshooting setps.
Uninstall the app.
Turn the device off and wait for about 15 seconds.
Power the device back
Redownload the app.
Try the login again.
If these steps do not work for you, then there is much more that we can do. Please update us and let us know.
DIRECTVhelp
Community Support
•
254.4K Messages
2 years ago
Hi there, @dixiedawgs. Happy Holidays to you. We understand that you are unable to log in to the U-Verse TV app. We can help you with that.
We would like to open this conversation up with asking a few questions.
Let's try a few troubleshooting setps.
If these steps do not work for you, then there is much more that we can do. Please update us and let us know.
Matthew, AT&T Community Specialist
0
0