Improper disconnect fee when account cancelled because of continuing programming contract issues

After many weeks of programming loss due to lack of a negotiated contract we were forced to cancel our longtime DirecTV service to move to another provider that allowed the missing programming to viewed. I contacted LOYALTY and informed them that we would not be paying the disconnect fee as we were being charged for content that was not being provided. DirecTV was not holding up their end and we will *never* pay the remaining balance that should never have been applied due to the contract dispute. Customers should not have to suffer because of issues DirecTV had during backdoor negotiations.