HOW TO SPEAK TO A MANAGER

ATT has the worst service ever. I have been trying to seek help for two months now and no one has gotten back to me. When i do call the customer service number, I got transferred to about 7 different people. I had to explain myself all over again each time. I'm so upset and i want someone with higher authority such as the News to investigate. I wonder how many people falls into the same mess as me! 

The short answer? Everyone who is a customer with AT&T. The problem as with most monopolies is that Verizon is the same, so is xfinity, T-Mobile, and Sprint. They are all beyond terrible. You can threaten to take your business elsewhere but it truly doesn't matter one way or the other to them. Once in a decade you'll connect with someone who still cares and helps you out to finality but by then, the damage, inconvenience and frustration and disgust has been done. My story is similar to all the ones I've read, so there's no sense in getting into it here but, ultimately until it gets so bad that they make public offers of deals that are too good to pass up is when you begin to see that it is starting to hurt them in the pocket book. They'll never improve the service, period. They will only throw out promotions to make it worth putting up with terrible services. That's how they stay competitive. It's simple really. They feel they don't have to care!

Same. I did a upgrade 40 days ago online, fed ex supposed to bring it, they said it WAS delivered but wasnt!! I have spoken to 11 different  cust svc. Ppl. Explain myself and what's going on each time and STILL NO ANSWER. I paid for my upgrade, I paid taxes on phone. I have 6 lines 3 phones&3 iPad air 2s on my account I also have direct TV service $1,000.00 a month I pay for service AND I GET THIS SAME CUSTOMER SERVICE!!! I am going to a attorney. I am being charged for a device I dont have and nobody will help me

I ordered upgrade a month ago online FedEx was supposed to have delivered it said it was delivered but it in fact was not I have had the run around between FedEx and AT&T since then I am being charged for something I do not have I paid to upgrade early and I paid the taxes on the phone online as well I haven't even been reimbursed for my money which is $200 for just that between AT&T and DirecTV I pay a lot of money a month I have six lines on my AT&T account three of which are phones and three are devices and this is the kind of f****** customer service I get I will be getting an attorney!!!

My Wifi has been out 11 days. Now home phone  and DSL out after automated check! 

There have been 4 no show tech calls. More details but like everyone else, you can’t get to someone with authority. This is beyond ridiculous. *****

[Edited to comply with Guidelines] 

All AT&T CUSTOMERS ARE BEING LIED TO BY THE CORPORATION.

THIS IS WHY AND HOW

TODAY I SPENT 4 HOURS (NOT EXAGGERATING) WILL SEND SCREEN SHOT OF PHONE CALL.

AT&T PHONES BEING SOLD TO SUPPLIERS AKA - WALMART, AT&T STORES, TARGET AND OTHER RETAILERS. ARE ALL SELLING PHONES UNAPPROVED BY AT&T THEMSELVES TO OPPORATE CORRECTLY ON THE NETWORK (TOWERS) FOR A DATA CONNECTION. (CALLS AND TXT STILL WORK.

PLEASE CONTACT ME VIA CRAIGSLIST EMAIL I AM IN THE BEGINNING PHASE OF FIGURING OUT HOW MANY PEOPLE ARE EXPERIENCING DATA PROBLEMS AND CALLING TECH AND CUSTOMER SUPPORT REGULARLY.

THIS WILL TURN INTO A (Edited per community guidelines) SUITE IF NEED BE.

***********PLEASE ASK YOUR AT&T REP OR CUSTOMER CARE IF YOUR PREPAID PHONE IS ON THERE "APPROVED" LIST BEFORE PURCHASING OR IF HAVING ISSUES WITH A CURRENT PHONE*********

WILL ANSWER ALL HONEST PEOPLE HAVING ISSUES WITH MY EXPERIENCE AND HOPEFULLY WE CAN WORK TOGETHER AS A COMMUNITY.

THANK YOU
I HOPE YOU MADE IT THIS FAR.

All AT&T CUSTOMERS ARE BEING LIED TO BY THE CORPORATION.

THIS IS WHY AND HOW

TODAY I SPENT 4 HOURS (NOT EXAGGERATING) WILL SEND SCREEN SHOT OF PHONE CALL.

AT&T PHONES BEING SOLD TO SUPPLIERS AKA - WALMART, AT&T STORES, TARGET AND OTHER RETAILERS. ARE ALL SELLING PHONES UNAPPROVED BY AT&T THEMSELVES TO OPPORATE CORRECTLY ON THE NETWORK (TOWERS) FOR A DATA CONNECTION. (CALLS AND TXT STILL WORK.

PLEASE CONTACT ME VIA CRAIGSLIST EMAIL I AM IN THE BEGINNING PHASE OF FIGURING OUT HOW MANY PEOPLE ARE EXPERIENCING DATA PROBLEMS AND CALLING TECH AND CUSTOMER SUPPORT REGULARLY.

THIS WILL TURN INTO A (Edited per community guidelines) SUITE IF NEED BE.

***********PLEASE ASK YOUR AT&T REP OR CUSTOMER CARE IF YOUR PREPAID PHONE IS ON THERE "APPROVED" LIST BEFORE PURCHASING OR IF HAVING ISSUES WITH A CURRENT PHONE*********

WILL ANSWER ALL HONEST PEOPLE HAVING ISSUES WITH MY EXPERIENCE AND HOPEFULLY WE CAN WORK TOGETHER AS A COMMUNITY.

THANK YOU
I HOPE YOU MADE IT THIS FAR.

We're sorry to hear that you feel this way @Corporatescum but we'll be happy to assist you.

You can find devices that we directly sell and that are guaranteed to work on our network here.

These outside devices are tested and approved for our network, though in some cases, you may need to program the APN settings for data to work.  Unfortunately however, we cannot guarantee the compatibility of devices we do not sell. 

If you are able to provide more specific details of your situation, such as the device you have and the error message you get (if any), we will be delighted to look into the situation for you.

Thank you for reaching out to our community.

Darais, AT&T Community Specialist 

I understand but my phone is labeled AT&T so how is it an outside device and f this is a known issue why is AT&T branding products that do not work this is consumer fraud