On 17 Mar I spoke w/ a "Carl" who stated that I would receive a new phone in 1-2 business days since AT&T has decided that my 3G-4G phone wont work on their new system. I then receive an email stating that should receive the new phone b/w 31 Mar & 7 Apr (NOT acceptable). I try calling the help desk (from work when I am off duty) and I get some person that spends at least 10 mintues explaining what a "business day" is. Really. Then he hangs up on me. So I call back. It takes me almost 60 minutes to get back to an AT & T wireless rep. She tells me that the only way I can get a phone sooner is to go to the store and buy one, horse hockey. After another hour of wasted time I decided to cut my loses and say thanks but I will take my business, phone, and phone number elsewhere. Customer service, what a joke! I would leave my number so they can call be but guess what, I wont receive the call until I switch carriers.
domcutaia
1 Message
3 years ago
On 17 Mar I spoke w/ a "Carl" who stated that I would receive a new phone in 1-2 business days since AT&T has decided that my 3G-4G phone wont work on their new system. I then receive an email stating that should receive the new phone b/w 31 Mar & 7 Apr (NOT acceptable). I try calling the help desk (from work when I am off duty) and I get some person that spends at least 10 mintues explaining what a "business day" is. Really. Then he hangs up on me. So I call back. It takes me almost 60 minutes to get back to an AT & T wireless rep. She tells me that the only way I can get a phone sooner is to go to the store and buy one, horse hockey. After another hour of wasted time I decided to cut my loses and say thanks but I will take my business, phone, and phone number elsewhere. Customer service, what a joke! I would leave my number so they can call be but guess what, I wont receive the call until I switch carriers.
MSG ret. Dominic M. Cutaia
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