How do I report a downed telephone line?

To report  downed or obstructed line use this link 

at the voice prompt say no account then downed line

Ok, I'll try calling that number again and see if I have any more luck.  As I said, when I called that number the first time, I was connected to someone who gave me the Risk Management phone number.  

Hey there, @jce1111.

There are two numbers listed on the page that Constructive linked. Be sure to call the number for the Buried Wire Center. They're the ones you'll need to speak with to have the line moved.

If you require further assistance, let us know. Thank you for reaching out to the AT&T Community Forums team.

Aminah, AT&T Community Specialist

Thanks, I'll call tonight.  

Hey @jce1111.

Please let us know how that goes. If you have any questions or concerns please feel free to reach out to us.

Thank you for choosing AT&T.

Charles, AT&T Community Specialist

I called and a ticket was issued for this.  I was told it could be anywhere between 2 and 60 days before it will be taken care of.  I reiterated that the line is laying across the sidewalk, and even though the area has been caution-taped off, I stated I hoped they could put a rush on it.  I’ll post on here when the problem has been resolved.  Thanks again 

We're here to help @jce1111, with information on how to report down lines.

What you can do is contact our Buried Wire Center to report the down lines. Please let us know if that helps at all.

Charles, AT&T Community Specialist