How do I place a Complaint

You can send a private message to the escalation team at ATT Customer Care and someone will get in touch with you in two to three business days to help you get a resolution to your problems.

To check for their reply, click the little blue envelope.

I'm still getting billed for full service after i contcted ATT on 1/5/2015 and cancelled my service with them. The chat rep earlier told me that there is no record of me calling that day but I did call right after i was connected with my new service. In fact, the installer was standing near me when i made that call! I've had to call CS so many times and try to get my bill right with them, especially after they charge you for services you didn't even ask for or order. They make you pay for them and them 2 or 3 billing cycles down the road you will see the credit appear. That's dumb as dumb can be! Why can't they just credit your account right away while you're talking to them and getting it squared away? That's also the main reason i left them and jumped ship. When your bill for the same service fluctuates $100 difference a month, you know you're in deep trouble. If you're having these same kind of problems as I had, don't put up with it any longer and get out! It's not going to get any better any time soon. They are just not smart enough to figure it out. The only thing they care about is the almighty dollar, not some disgruntled customer. Oh, and i've got equipment of theirs sitting on my floor that I'm still waiting on whoever the CS rep said would call me and let me know what to do with all of it. Unbelievable!

A similar thing happened to me.  Had to transfer service because I was moving and since there was a delay between getting out of the old house and in to the new house, I had to cancel one account and open a new one.  The technician who installed the equipment either stole or lost the equipment and AT&T is trying to make me pay for equipment that I don't have any more.

One of the aggravating things is the last time I talked to them was last September and they told me everything was found and they were going to credit my account to zero it out.  Now this week I get a collection stating that I still owe it and when I call to talk to someone, they say they have no records of me ever talking to them before.

They never sent me anything saying the amount was still owed.

Some guy named Tyrus contacted me by email stating he was going to help me and I still have not heard from him.

Really beginning to wonder about the quality of employees AT&T has.   The technician did a lousy job installing the new equipment and when I talk to AT&T they say their tests don't show any problems but I lose my wi-fi signal and the picture freezes on all of the TV's.

[Edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]

Be careful.  They will send you a bill for not returning the equipment.

Very angry and horribly disappointed in the level of service provided!  I traded in my iPhone 10 and Apple Watch was told I was being put on a better and less expensive plan.  Spent 3 hours getting my new phone set up.  Received my first bill only to find out that AT&T charged me 444.29 in activation fees, prorated fees and no credit for my trade ins.  This after I out of pocket paid 290.40 on that same day.   I tried to resolve the issue only to have some person who apparently didn’t know how to do their job who told me basically too bad.  I then contacted the store and manager I traded my phone and watch into and when he reviewed what was going on apologized and verified the fraudulent charges which he said he would try to reverse with the help of his boss.  I have an appointment this morning to try to fix all this.  A complete waste of time on my end and on the stores end to fix the actions of higher up the food chain folks who literally stole from a customer which I have been for more than 20 years!  My mother actually retired after 40 years of employment as a telephone installer with this company and this is how I am treated!!! Unbelievable!  Needless to say if this is not resolved this morning at my appointment I will be retaining legal counsel to engage in a (Edited per community guidelines) for fraud and theft.  I work in the legal field and am fully aware of this type of action by AT&T!  Shame on you!!! I truly hope the matter is resolved if not I can guarantee I will move forward with legal action as well as make it my mission to get every single family member and friends as well as everyone I can to cancel their services immediately with this company!  Again horribly disappointed in this service!!!

This is definitely not the experience we want you to have, @ShelGetzlaff.

Could you provide us with the date you sent your trade-in device? With our trade-in program, it can take up to 3 billing cycles before you will see the credits reflect on your account. 

Activation fees are a one time fee all customer receive on the bill when activating a new line. Prorated charges are a fee you only receive if you activated service after the start of your billing cycle. We can definitely take a look to be sure all charges on your account are valid.

If you would like to reach out to us after your appointment, please feel free to do so. We can invite you to a Direct Message to take a further look. 

Clarissa, AT&T Community Specialist 

It is probably hopeless, but you can try complaining to your state PUC, the feds, (FCC, FTC, consumer fraud agencies, etc.) Apparantly they want to force the angry and abused customers into arbitration for a fleecing. Eventually I will pay a lawyer to explain all these things to me or just go to law school myself.

Our best hope is to drop ATT as soon as possible and replace that with something else. You can still expect to get ripped off on the way out of your contract. The att terms of service is more complicated than most contracts. It is more complicated than FIPS flood insurance, wealth management accounts, electricity contracts, apartment leases, mortgages, and most other contracts.

The complexity, and criminal mindedness of the contract is comparable to the most infamous criminal instruments in the world like: MICROSOFT END USER LICENSE AGREEMENT.

I am not addicted to the internet, yet many businesses will discriminate against any person who does not agree to all contracts needed to use email, software and the internet.

They simply will refuse to accept mortgage applications, rental applications and other important enquiries to the non-compliant. Governments also want to refuse service to any person without email and contractual liablities that are insane.

I hope to dump ATT as soon as possible, but I need the internet in order to avoid homelessness.

Politicians who promise broadband to everyone everywhere are really peddling these insane contracts and TV packages that make children (Edited per community guidelines), and abuse the subscribers.

I wish you the best of luck.

What contract? They haven’t had contracts in 10 years.