4 Messages
How do I do vacation suspend on my U-Verse and keep my internet and telephone active during the same period. I have fiber optic service.
How do I do vacation suspend on my U-Verse and keep my internet and telephone active during the same period. I have fiber optic service.
AT&T says I have to put all three into suspend. Is that correct?
Accepted Solution
Official Solution
skeeterintexas
ACE - Expert
•
28.3K Messages
2 years ago
Put your account on Vacation Hold
"Have a combination of internet, phone, or U-verse TV service? You’ll have to put each one on hold."
0
0
Constructive
Employee
•
34K Messages
2 years ago
Yes that is correct they are all part of one account
0
0
JefferMC
ACE - Expert
•
36.8K Messages
2 years ago
Constructive is correct. With AT&T you suspend the entire account or none of it; you cannot just suspend TV and leave other services active.
0
0
Billy D
4 Messages
2 years ago
Thank you both for your responses. So can I put my U-Verse TV on a separate account and then temporarily suspend only the U-Verse account?
0
0
JefferMC
ACE - Expert
•
36.8K Messages
2 years ago
You cannot have separate accounts at the same address.
0
0
my thoughts
Employee
•
3.4K Messages
2 years ago
Additionally FYI, vacation suspension requires minimum of two months, still have a monthly charge for each service. I believe the charge is $7 per service per month per month.
With triple play of internet, phone, tv would be $21 per month. In my opinion the service is more designed for snow birds that spent several months each year in a different part of the country.
Of course you could cancel your Uverse IPTV service, return the DVR / receivers, then order DirecTv Stream when come back from your vacation.
0
0
JefferMC
ACE - Expert
•
36.8K Messages
2 years ago
Another point for my thoughts in the competition to mention you should migrate from U-verse IPTV to DIRECTV STREAM.
0
0
JefferMC
ACE - Expert
•
36.8K Messages
2 years ago
Congratulations on your retirement, @my thoughts
0
0