Contributor
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3 Messages
How can I get help paying my past due amount
I am struggling and need help paying my past due amount for my kids to have something to watch can someone please help me
Contributor
•
3 Messages
I am struggling and need help paying my past due amount for my kids to have something to watch can someone please help me
Accepted Solution
Official Solution
Juniper
ACE - Expert
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23.2K Messages
4 years ago
A payment arrangement must be discussed before you are past due. Otherwise you must catch the bill up to avoid interruption.
Pay TV is a luxury entertainment service. As such there is no additional help that some necessary services might have available.
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kdeaver28
Contributor
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3 Messages
4 years ago
My service has been suspended
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DIRECTVhelp
Community Support
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255.3K Messages
4 years ago
Hello there kdeaver28! We would love to help you getting your service unsuspended.
Now, when it comes to a suspension of service, either the full or the past due amount needs to be taken first in order for the service to be unsuspended. If you are making the past due payment, the service will automatically unsuspend with in 15min to 4hours of the payment confirmation.
When it comes to payment arrangements however, you will need to have the account unsuspended first, before we can make that payment arrangement.
With that being said, we are going to get you over to an AT&T U-Verse TV Specialist and they will be able to help you.
Thank you for using the AT&T Community Forums
Matthew, AT&T Community Specialist
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att_community_forums_production
2.2K Messages
4 years ago
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Juniper
ACE - Expert
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23.2K Messages
4 years ago
@att_community_forums_production
The OP said nothing about DirecTV. All they did is post in the U-Verse TV forum. Why do you think they are in the wrong place?
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