Horrendous DirecTV/AT&T Customer Service Experience

TO ALL:

THIS HAS TO STOP...!!  AN HOURS LONG DISCUSSION BOTH ON THE PHONE AND ONLINE AND THE ONLY THINGS I'VE BEEN ABLE TO LEARN IS THAT THERE'S BEEN A SPIKE IN BILLING HISTORY!   WHO TRAINS THESE (Edited per community guidelines)?!?!?!?!

SINCERELY, GREG D.