Do I return my cords with my equipment?

Simply gather the power cords together with the unit and take them to the nearest UPS Store.  They will package and send it for you at no charge.  Because of the numerous requests they have, they might consolidate your package with others.  If this happens, you won't be able to track it.  You have 21 days.  ATT will notify you when received.

About the only thing you don't have to send back are ethernet cables, cables to connect your tv, remotes, backup batteries. 

See here and here for return equipment info.

@chiefdore

ATT will notify you when received

When did they start doing that?   I have never been notified.  Even in the days when I had a UPS tracking number I would call tech support to make sure the returns were recorded in my account a day or two after I saw the stuff was returned.   Now with this UPS consolidation method that's being used I have to guess about how long it takes UPS to finally even send the stuff out (I guess a week).  So I wait about 2 weeks and then call to verify the stuff made it back. 

This consolidation scheme means users should not wait too long to ship stuff back since that 21-day clock does not stop when you ship the stuff but when ATT acknowledges the stuff was returned and recorded for your account.

I received a phone call at 4 a.m. last week.  After repeatedly being told I would receive an email notifying me.  I think the call was from overseas.

Ok, maybe its something new. 

I’m writing this for my father. He received the letter to return the equipment he leased the other day.

My father went back to Japan 5 years ago and he already returned all the equipment he leased from you before he left. Please check it again and update his data.

I can give you his personal information(account #, name, address) if you give me a contact email address.

Thank you!

@ako555

this is a customer forum not at&t or direct tv you will need to call them or click on the contact us button at the bottom of the page

Old thread.  Question answered.  Closed.