Dispatch On Demand

Our AT&T  account  was charged a $99.00  service charge for a technician to come to our house and install a new Gateway.  The old Gateway was damaged by a lightening strike close to our house a few days prior to 8/18/20.  We

were never informed during the telephone conversation that there would be a service charge of $99.00  for  the

technician to come and install the new Gateway device.   Also , the technician who performed the service on 8/18/20

never mentioned anything about a service charge.   We feel this $99.00  is  not  fair because no one from AT&T  ever

mentioned it  prior to  or during the service.   The first notification of the $99.00  service charge was when it appeared

on our bill.