Visitor
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Dishonest door-to-door ATT sales people
ATT
Anybody have a good phone number and contact name for reporting door-to-door sales people preying on the elderly? I've tried calling general support number (5942), sales (2020) "escalation" (0789). Have tried to speak to a manager each time. I just get put on hold forever or told that the manager is busy.
In meantime, please advise your loved ones of the following scam:
ATT salesman wearing badge knocks on door to let homeowner know that neighborhoods' old wiring and in particular wiring on homeowner's street is being replaced. Homeowner will now have faster connection. This is just a friendly visit not selling anything. Just an FYI about what ATT is doing for its customers. But--will need to replace old modem for her free of charge. Just need to sign this piece of paper ...
He didn't identify himself as a salesman said he was an installer (implied he was PR person).
Thank goodness I was called before anything was signed. I actually talked to this person on the phone and before the conversation ended, I was given 3 different stories. the last of which he finally admitted that he was upgrading her ATT phone and internet and switching her cable to ATT. REALLY?!
I have the paperwork, my relative would have signed which included a contract, a new modem, switching cable service from Comcast to ATT and more.
My relative had no idea what was being signed. The salesman was, "so polite and said I didn't have to pay for anything".
Is there anyone at ATT willing to step up to the plate to fire people like this? My relative let this person into her home without thinking twice because she trusts ATT. Would your elderly relative do the same? This must be stopped!
Anybody have a good phone number and contact name for reporting door-to-door sales people preying on the elderly? I've tried calling general support number (5942), sales (2020) "escalation" (0789). Have tried to speak to a manager each time. I just get put on hold forever or told that the manager is busy.
In meantime, please advise your loved ones of the following scam:
ATT salesman wearing badge knocks on door to let homeowner know that neighborhoods' old wiring and in particular wiring on homeowner's street is being replaced. Homeowner will now have faster connection. This is just a friendly visit not selling anything. Just an FYI about what ATT is doing for its customers. But--will need to replace old modem for her free of charge. Just need to sign this piece of paper ...
He didn't identify himself as a salesman said he was an installer (implied he was PR person).
Thank goodness I was called before anything was signed. I actually talked to this person on the phone and before the conversation ended, I was given 3 different stories. the last of which he finally admitted that he was upgrading her ATT phone and internet and switching her cable to ATT. REALLY?!
I have the paperwork, my relative would have signed which included a contract, a new modem, switching cable service from Comcast to ATT and more.
My relative had no idea what was being signed. The salesman was, "so polite and said I didn't have to pay for anything".
Is there anyone at ATT willing to step up to the plate to fire people like this? My relative let this person into her home without thinking twice because she trusts ATT. Would your elderly relative do the same? This must be stopped!
JefferMC
ACE - Expert
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36.8K Messages
9 years ago
The door-to-door sales people wear shirts with an AT&T logo, but they work for a independant sales contractor that AT&T does business with.
You can click this Customer Service link to send a Private Message (PM) to the AT&T customer service team to help you report this incident, though it is not clear to me how much impact it will have, but at least you'll have done what you can. You can expect a reply via return PM (the blue envelope in the upper right hand corner of this site, next to your avatar and name) in a business day or three.
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janiew
Contributor
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1 Message
7 years ago
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kkoltyk124
New Member
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1 Message
5 years ago
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Momgrma29
1 Message
3 years ago
Ok so where are these contractors employed? We need to speak to a manager bc now our “contractor salesman” no longer works for AT&T and won’t answer our questions.
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DIRECTVhelp
Community Support
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254.4K Messages
3 years ago
Here to help with any questions you may have, @Momgrma29!
Feel free to ask any questions you may have and we'll do our best to answer them all!
CalebP, AT&T Community Specialist
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