scruffy999's profile
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Thursday, July 30th, 2015 9:47 PM

Dishonest door-to-door ATT sales people

ATT
Anybody have a good phone number and contact name for reporting door-to-door sales people preying on the elderly? I've tried calling general support number (5942), sales (2020) "escalation" (0789). Have tried to speak to a manager each time. I just get put on hold forever or told that the manager is busy.

In meantime, please advise your loved ones of the following scam:
ATT salesman wearing badge knocks on door to let homeowner know that neighborhoods' old wiring and in particular wiring on homeowner's street is being replaced. Homeowner will now have faster connection. This is just a friendly visit not selling anything. Just an FYI about what ATT is doing for its customers. But--will need to replace old modem for her free of charge. Just need to sign this piece of paper ...

He didn't identify himself as a salesman said he was an installer (implied he was PR person).

Thank goodness I was called before anything was signed. I actually talked to this person on the phone and before the conversation ended, I was given 3 different stories. the last of which he finally admitted that he was upgrading her ATT phone and internet and switching her cable to ATT. REALLY?!

I have the paperwork, my relative would have signed which included a contract, a new modem, switching cable service from Comcast to ATT and more.

My relative had no idea what was being signed. The salesman was, "so polite and said I didn't have to pay for anything".

Is there anyone at ATT willing to step up to the plate to fire people like this? My relative let this person into her home without thinking twice because she trusts ATT. Would your elderly relative do the same? This must be stopped!

ACE - Expert

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36.8K Messages

9 years ago

The door-to-door sales people wear shirts with an AT&T logo, but they work for a independant sales contractor that AT&T does business with.

 

You can click this AT&T logoCustomer Service link to send a Private Message (PM) to the AT&T customer service team to help you report this incident, though it is not clear to me how much impact it will have, but at least you'll have done what you can. You can expect a reply via return PM (the blue envelope envelope  in the upper right hand corner of this site, next to your avatar and name) in a business day or three.

Contributor

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1 Message

7 years ago

I had one actually tell me thst he would wave installition fee but if i talked to att store they would charge me the fees and that they would reduce my cell phone bill 25 per line i have 5 line 4 phone and a tablet the bundle would cost 105 so att would pay reduced my bill by 125 dollars i knew he was either an misinformed or it was just a way for him to get paid and i would be stuck will all those add fees later he managed to stick my neighbor with a bill for 5 tablets shes on ss income that will be an added 50 dollars a month for her which she does have to speed what an un ethical way to do busines. Ii too tried to contact att spent 3 hours doing it an go no where so i guess its time to attend a stock holders meeting to report it

New Member

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1 Message

5 years ago

If you get the number please give it to me. I had the same situation and they said the same thing to me about the wiring. Refused to leave my house and signed me up for the biggest package they have and ran my credit without my permission. I refused to sign there paper and asked them several times to just leave whatever information and that if I decided to switch from comcast I would call them they continued to try and get me to sign this paper saying it only locked me into the deal if I decided to get it but it says "buyers signature" and "date of sale" and says something about cancelling it within 3 days if you decide to. I refused to sign the paper, they left and came back to tell my son I made one of them cry. OKAY.. Then 10 minutes later I get a text saying that you for my purchase my installation is on Saturday between 12pm and 4pm. I called AT&T and sure enough she opened an account for me without me signing and refusing service and even the customer service lady told me what they did was fraudulent and illegal. They said they are going to report her but I wanna do more. I am very upset and worried they may do this to someone else.

ACE - Expert

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28.3K Messages

Door-to-door salespeople are independent contractors and are not AT&T employees.

(edited)

Don't mess with old people.  The older we get, the less "Life in Prison" is a deterrent.

Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

1 Message

3 years ago

Ok so where are these contractors employed? We need to speak to a manager bc now our “contractor salesman” no longer works for AT&T and won’t answer our questions. 

Community Support

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254.4K Messages

3 years ago

Here to help with any questions you may have, @Momgrma29!

 

Feel free to ask any questions you may have and we'll do our best to answer them all!

 

CalebP, AT&T Community Specialist 


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