DISATISFIED CUSTOMER ACCT.

WHEN I HAD AT&T UVERSE INSTALLED, I WAS QUOTED A MONTHLY RATE OF $117.54 -- I REC'D A STATEMENT FOR MORE THAN $175 -- I WAS PAYING THAT MUCH WITH SPECTRUM THAT'S WHY I SWITCHED -- THERE'S NO WAY I CAN AFFORD $175/MONTH -- I WAS TOLD BY A SUPERVISOR EARLY ON THAT I WOULD RECEIVE SOME COMPENSATION ON MY ACCOUNT BECAUSE OF ALL THE PROBLEMS I HAVE EXPERIENCED SINCE AT&T UVERSE WAS INSTALLED -- HE TOLD ME LATER THAT YOUR BILLING DEPT. WOULD CONTACT ME ABOUT THIS DISCREPENCY -- I HAVE HEARD FROM NO ONE. I AM DISABLED AND LIVE ON SS -- DO I HAVE TO HAVE THIS POOR SERVICE PULLED? I WAS TRYING TO SAVE MONEY BUT AT&T IS TRYING TO CHARGE ME THE SAME AS I WAS PAYING SPECTRUM. I WOULD HAVE FOUND ANOTHER SUPPLIER HAD I NOT BEEN QUOTED $117.54 -- 

 

ALSO -- CAN'T FIND A LIST OF PAST CALLER  ID CALLS --

 

ALSO -- IS THERE A WAY TO KEEP THE CALLER ID DISPLAYED LONGER? AS I SAID, I AM DISABLED AND BY THE TIME I GET TO THE TV THE ID IS GONE

 

ALSO -- WHEN I SEARCH, FOR EXAMPLE, THE INCREDIBLE DR. POL, I ONLY GET UPCOMING PROGRAMS -- I USED TO BE ABLE TO VIEW OLDER PROGRAMS -- 

 

PLEASE RESPOND TO ALL OF THESE ISSUES -- THANK YOU

 

PS -- IN ATTEMPT TO BILL ME YOUR CHARGE OF $175 WOULD OVERDRAW MY ACCOUNT -- NO MONEY WAS TO BE TAKEN FROM MY BANK ACCOUNT UNTIL THE 5TH OR 6TH OF THE MONTH -- IT IS PENDING WITH MY BANK AND I HAVE PLACED A DISPUTE ON THIS AMOUNT.

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