Disasatified customer!!Beware!!! ATT is a monopoly!!! Uverse Technicians damaged my Tv and now will not take responsibility!!

(10yr + customer)

Hello All,  has anyone experienced damage to their TV caused by Att performing a remote repetitive gateway resets of my Uverse  modem and signal to clear lines?  I recently contacted AT&T Uverse Tech Support to resolve slow Internet issues.  The technician performed some troubleshooting steps such as checking my MBPS rate.  He actually invoked remote resets to my modem which connects my U-verse services; my Fast DSL internet, phone line, TV and alarm are all connected via ATT modem.  
During his troubleshooting efforts he triggered a repetitive modem resets approximately three times .  This resulted in all of my services/ devices connected to this modem to go off-line.  Each time I had to clear my alarm systems trouble lights and but my Tv services would come back on.  My TV is connected to a power strip, but is connected to my main DVR via a HDMI cable.  I spent approximately 2 1/2 to 3 hours on the phone with this person.  In a 4th attempt,  technician then said he needed to check my lines to see if there were any other issues because he might need to send a technician to the house. He Did one last assessment and identified that there was some issues with my Lines and asked if I was having problems with my U-verse TV service.  I told him no I was not having any problems with Uverse, just internment but he said he wanted to do one last check and he sent some signal to clear my lines which caused my services to go off-line approx. a 4th tune.  However this last time my TV which is connected to my main U-verse DVR was damaged And Could no longer see images on the TV. 

I made the tech aware of this during the call but he began to act as if he couldn’t comphrehend what I was saying and talking in circles.  I asked who I could speak with in this matter and he acted dumb founded.  The conversation quickly shifted, so I requested to be escalated to a supervisor.  The supervisor, was reassuring that the Tech they were sending out to my home would resolve the issue.  I asked if he could escalate the appointment and he was able to do so.  I also asked who I could contact if my TV damaged.  He then told me to contact their Sedgwick claims department, which I thought was odd for me to contact directly.   The next day the technician arrived spent 5mins looking at the box, but did not switch out any cables and tried to get the Tv to stay powered on but it wouldn’t.   He then said that Tech Support would need to open a claim.  That’s when I informed him that they said I needed to do do so.  Finally after being given the run around and spending 2days approx. 6hrs and speaking to (7) different Att departments,  all for which I have dates times and names; I was able to get Tech Support to open a claim with Sedgwick.  Instead of calling me back in 48hrs.  The claims adjuster contacted 4 days afterwards.  After two week, I was contacted by the claims adjuster who indicated “my claim was denied“ because the technician said a signal could not damage my TV.  This is so infuriating!   AT&T is extremely disloyal and shows no accountability for their issues! I will be sounding the horn everywhere and on every form that I can leave a message about this issue!!