New Member
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4 Messages
DirecTV Stream cancel subscription link requests a phone call M-F
I tried to cancel my subscription prior to the auto charge on Saturday, March 26, but when I clicked the cancel subscription link, I received a popup requesting I call M-F. When I called on Monday, they told me I was too late and was already charged for another month of services.
Constructive
Employee
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34K Messages
3 years ago
you needed to cancel 4 or 5 days ago as autopay process starts 3-4 days before the due date and cannot be stopped, they dont prorate the final months and they dont refund
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bill_f_jones_
New Member
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4 Messages
3 years ago
Thanks, but that means the mention of "March 26, 2022 at 7 p.m. ET" on the screen is misinformation.
After a call with DirecTV today, I was also told that there was a phone number I could have called on a Saturday, but obviously, that's not the message they're giving on the cancel screen. Thus, more misinformation.
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skeeterintexas
ACE - Expert
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28.3K Messages
3 years ago
You have posted in the UVERSE TV forum. Please post in the DIRECTV STREAM FORUM
Thread closed.
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