Detailed Complaint on Salesman lies and a Non working printer.

Who are the Executives to complain to?
Mr.
AT&T UVerse Executives

Dear ,
REG: New Account #: 
Please do NOT summarize, Read it all and make any necessary notes. You are only going to make things worse if you do not.
Dates:
• June 25, 2019; 6:00PM
• Returned to see Eric at ATT, select package and pay for the first month. His printer was “not working” and we received NO paper contract to review then. Convenient. We also received NO e-mail of the contract into the inbox or spam folder.
• June 27, 2019: Technician installed fiber wire and two wireless boxes. Package should not be offered because it only has basic local channels and everything else is poopy Reality TV Channels and Jewelry and Shopping Channels.
• June 28, 2019: Returned to see Eric and change the package from Family to already discussed U-300. His printer is still not working and I still did not receive a paper contract. We received NO e-mail to the inbox or spam folder.
• July 15, 2019: +/- 10:30AM: Went by to see Eric again over the promised $35.00 Credit that did not appear. Now passed the later discovered 14 days to cancel the contract.
• July 16, 2019: Several Text with Eric to confirm application of the $35.00 Credit to our bill.
• August 02, 2019: Received paperless bill that is WAY out of line from the agreed to monthly bill. Sent text to Eric not knowing his was on vacation for two weeks. Outside the unknown 14 days to cancel the contract.
• August 02, 2019: +/- 2:15PM: Went to the store and finally spoke with Ricky M who identified himself as the store manager. No success so we called AT&T and removed the auto pay until the bill is settled. Ricky was to find out the schedule of another manager and schedule my appointment with her and Eric for Friday at 3PM and he was to call me Monday. He did Not.
• August 06, 2019: Went by the store and spoke with Ricky about my appointment and that he neglected to call me Monday as he had promised. Ricky started back talking and making excuses. I left.
• August 09, 2019: 2:30PM; After sending a couple of texts to Eric about the appointment earlier in the day Eric knew we would be there at 3PM. We were there at 2:30PM. Finally, at 3:30PM we talked to a Chris in detail who said he was the store manager. Eric became available around 3:40PM. The four of us had a discussion and went over the agreed to package price. Eric began to deny to our faces what he had told us. The two of them went to the back to pull video and after 30 minutes and a pow wow they cam back with a story they thought would be iron clad and he was anything but iron clad until you throw in the lies.
• August 09, 2019: June and I left in extreme frustration and the ball faced lies, no adjustments or satisfaction. June commented that she was glad we have social media and they both just Laughed at June as we left.

DETAILS AND COMPLAINT
When we went to AT&T and saw Eric on June 25th the store had NO brochures or pamphlets so that you could compare the packages of U-Family, U-200 and U-300 so we could not compare the offered channels and we are both disabled and in a budget. This was frustrating. We only had the word of Eric, an obvious car salesman by trade. We chose the U-Family package at $103.34 WITH TAX understanding that if we did not like it we could come back and make the change to the U-300. June paid the bill there. Well, the GREAT technician did the install on the 27th. Finally, we can see what we bought. We were shocked and disappointed. The U-Family is far below a basic package. It consists of your very basic local media channels and the rest is brain rot reality tv and shopping networks that we along with 98 percent of the world hate. And we could not care less about the HBO, Showtime, Cinemax, Sports packages, etc. We do not want them or to pay for them. I went back to see Eric on June 28th and asked Eric to change the package to U-300 at the already agreed to price which was $10.00 more totaling roughly $115.00 WITH TAXES. Eric got someone on the telephone, gave the phone to me to give them the code, I did and handed the phone back to Eric and Eric then had the phone and made the changes. He later denied he was involved thus the video review by Chris.

When the bill arrived August 2nd by paperless billing, AT&T had prorated the U-Family that we had less than 24 hours to U-300, had finally given us the $35.00 credit and left a Very Disagreed to bill of $154. + dollars. We had already explained all to Ricky M. who was asking for our paperwork (that we did not have because Eric’s printer was “conveniently” not working on either occasion). Oh, it will arrive by email. We confirmed the email address. The contracts NEVER arrived in the inbox or spam box. How convenient. No brochures showing the channels per package and no final contract to read.

What it boils down to is the second and potential third wireless receiver. Eric was very clear with both if us that ALL the wireless receivers were NO CHARGE. I immediately questioned this with Eric And we had a five plus minute conversation about the” NO CHARGE” wireless receivers. Eric used the example that if we wanted to add a wireless receiver to use occasionally on the patio or somewhere else at night the unit would be NO CHARGE. Eric advised us that the technician usually had extra wireless receivers in his/her truck. OK, we are convinced, the quoted bill WITH TAXES was within our budget and went forward with the purchase.

When we came to the office on August 2nd, we waited for what felt like an hour and a half before getting to talk to anyone and were advised that Eric was on vacation and would be back the next Friday, August 2nd. We went over the bill with Ricky M over and over and he stated that we would have to wait for Eric to come back and discuss it with both of them because they did not give discounts on the boxes. The bill was already set to auto-draft that night so Ricky placed us on a phone call with someone to remove the auto-draft until this was resolved. Fine, you have been here two months Ricky and Eric has been here over ten years. I’m sure Eric knows more backdoors than you to offset this $10.00 a month that equates to $120.00 to $150.00 per Plus TAXES. Ricky advised he was going to set up an appointment for 3PM on August 9th and call us and confirm the appointment on Monday August 6th. Ricky did not contact us.

ON August the 6th, I sent a text to Eric pointing out to him that we had a 3PM appointment with him and would be there at 3PM. We arrived at 2:30PM and he had a customer. Finally, at 3:30PM this guy named Chris, (I think) asked if we need help and we advised we needed to talk with Chris and the store manager. Chris advised that He was the store manager. We were going over the issue with Chris when Eric finished with his prior customer and stepped into the conversation and we went over the entire process again.
• Eric DENIED ever saying the wireless boxes were no charge and that he had told us we could get the wireless receivers for an Upgrade price. NOT TRUE.
• Eric DENIED that he talked with me on June 28th and that I had done the upgrade myself and he had nothing to do with the quote. NOT TRUE. I stood up, looked around and pointed at the table used and stated again, “Eric, you sat right there at that table and changed the plan to U-300. You did.”
• Eric stated, “we have video”. We can pull the video and prove I did not deal with you on the 28th. If it shows otherwise, I will admit my mistake. It did. If Eric cannot remember that he cannot remember any of the  he told us.
• I was firm in telling both Eric and Chris that on June 27th, June and I had a full five minute plus conversation with Eric about the wireless receivers and Eric was VERY clear that the wireless receivers were a No Charge. Then I I pointed out that you yourself Eric admitted that you were a prior used car salesman.
• Eric DENIED telling us the Family total was $103.plus per month WITH TAXES and the U-300 package would be $114 or $115 plus per month WITH TAXES. This includes the wireless receivers. I had a card from Eric about the $103 plus and I was at first arguing that the U-300 was $103 plus with taxes as that was the price written on the business card from Eric. My error.
• Chris pulled Eric to the back with him to quickly pull the video tape from June 28th to prove Eric did not assist me, basically saying that June and I were lying. They were gone approximately 25 minutes, plenty of time for a pow wow to come up with a strategy of denial that that thought was justified. NOT!!!!!
• They both returned and confirmed by video that I was there on the 28th and that I am on the video with the phone upgrading the plan myself and you have to pay a monthly fee for the receivers and there are no other discounts available. Chris, I have already told you that Eric handed His phone to me to give them the code which I did and gave Eric’s phone back to Eric. Chris you also failed to mention that I was on the phone all of 3 seconds which tells me you are angling.
• Bottom Line, they refused to adjust my monthly bill which cost us an extra $120 - $150.00 per year plus the Extra Taxes and outside our budget. That is my money stolen.
• On leaving June stated to both that it is a good thing we have social media. Chris and Eric LAUGHED and my wife June. Unacceptable behavior on so many levels.

What do I expect from AT&T? FIX IT and deal with Your people.

I will be posting this letter to social media, sending copy to the FCC and to select Senators and Congressmen on a Federal Level. Once you have resolved this issue and corrected our monthly bill to total $114 / $115.00 WITH TAXES you may contact me as below. I look for your quick and positive resolution.

My contact Information.

Regards,