New Member
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2 Messages
Debt collection
I closed my wireless account about a year ago (there were overseas calls that cost close to $500 one month when I did not place a single overseas call). I could never sort out what happened (despite multiple tries with the help line), so I ended up cutting my losses and switched services. I ensured my account was paid in full when I closed it, and when I log in, it shows the account has been terminated. But I was just sent to a collection agency for ATT-Uverse, when I never had those services. I've been trying to get help on the website and by calling the help line, but I keep getting transferred, and I get nowhere with the chat bot. Has this happened to anyone else? How did you resolve it?
lizdance40
ACE - Sage
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301 Messages
4 years ago
I am moving your post to the U-verse forum.
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skeeterintexas
ACE - Expert
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28.3K Messages
4 years ago
There are ways to dispute debts sent to a collection agency. Google is your friend.
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Constructive
Employee
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34K Messages
4 years ago
@skeeterintexas a bit off topic no offense to the OP but heres another one i ran across for your library
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DIRECTVhelp
Community Support
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254.4K Messages
4 years ago
We're here to help, @amylcu
For collection related inquiries we suggest contacting our Collections Team at 1-800-947-5096 as they will have more information regarding the actual account that is in collections.
You may also contact our Customer Service Department as well at 1-800-288-2020. They will be able to provide insight of your previous account and what lead to it being sent to collections.
Let us know if you have any questions.
Deandra, AT&T Community Specialist
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amylcu
New Member
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2 Messages
4 years ago
It turns out that my wireless bill was designated as an AT&T U-verse account incorrectly. After discussing with billing, a very helpful agent named Candy opened a case for me that has been escalated. My advice for someone trying to figure out an international call they didn’t place - discuss with billing and try to find the country and number. If it can’t be identified, ask for it to be escalated to case management. You also can complain to the FCC (https://consumercomplaints.fcc.gov/hc/en-us) or consumer board (https://www.usa.gov/consumer-complaints), but I would try to resolve with AT&T first. Also know that AT&T logs every time you call their help line, so if you’ve had a lot of trouble, know you can request those records as well if you’re working on a dispute. Good luck out there!
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DIRECTVhelp
Community Support
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254.4K Messages
4 years ago
@amylcu
We're glad that our agent Candy was able to exceed your expectations and get this escalated for you.
If you have additional questions feel free to reach back out.
Thank you for contacting AT&T Community Forums.
Deandra, AT&T Community Specialist
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Lockdowncraziness
7 Messages
4 years ago
@amylcu Actually that is incorrect. The records are property of AT&T and would never be sent to you. Also, calls are recorded at random for quality and training purposes only.
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