Customer surveys

I had to replace my modem and was helped by phone to do this by a patient and very pleasant service tect. It took probably three times as long for her to get me through all of it. I am certainly a long way from being computor literate and she was so kind about everything that this procedure needed me to do. I trully appreciate her patience and commend Att for having good personel, The only thing I was unhappy about was having to pay $75.00 dollars for your modem. I would have thought this was your responsibility to replace it because without it I would not be paying you a monthly fee. All in all it was a very successful morning. I do not remember her name but I am sure you know who so gracifully helped me.

Why does ATT change a full month of service when you cancle in the middle of the month? Worst customer service ever. Hopefully Verizon buys them out... Good bye forever ATT.

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@Byebye wrote:

Why does ATT change a full month of service when you cancle in the middle of the month? Worst customer service ever. Hopefully Verizon buys them out... Good bye forever ATT.

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They should prorate the part of a month that you have cancelled.  Contact ATTCustomerCare and ask about it.

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@Vialetto1967 wrote:
Very unhappy with the service.
I expended 1 hour of my Day off trying to explain that I was overcharged. I called 3 different days and spoke to 3 different agents.
The 3 person gave me a different answer for the same question.
I think they need training and better attitude for public relations

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@Vialetto1967 

You can send a private message to the escalation team at ATT Customer Care and someone will get in touch with you in two to three business days to help you get a resolution to your problems.

To check for their reply, click the little blue envelope.

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april14,1950 wrote: The only thing I was unhappy about was having to pay $75.00 dollars for your modem. I would have thought this was your responsibility to replace it because without it I would not be paying you a monthly fee. All in all it was a very successful morning. I do not remember her name but I am sure you know who so gracifully helped me.

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@april14,1950

You should NOT have been charged for that modem, you need to e mail

AT&TU-VerseCare and have them correct the error. 

had att direct tv bundle three months. worst experience of my life. horrible customer service billing is a nightmare. email impossible to acess at times most of the time . cant understand most of customer service contacts.the equiptment is nice if the system worked. had wow for 20 years never had as many problems in that time as i have had with att.there equiptment is less high tech but it works. they want 400 to cancel for a system that doesnt work half the time.i made a two year mistake glad we didnt change phone service.

I used to be the person who told my friends to sign up for ATT uverse..... not anymore.  I wasted almost 3 hours of my day today talking to 2 different agents about my bill.... that for months was set up for auto pay.  My most recent bill showed up as past due with a past due charge.  When I called to resolve the issue and try to find out why it didn't get paid thru autopay, all they wanted to do was try to get me to sign up for DirecTV.  No one can tell me why my bill didn't go thru auto pay last month.... they're only focused on either switching me to DirectTV or adding a land line back to my package to "lower my monthly bill" along with adding more speed to my internet service.   I do not want or need a land line and my internet service is fine.... i don't need more.  They're not listening to the customer.

I upgraded my internet services last Saturday they said they would be there between 9-11am and they came at 12:30.  He turned off my old service to install my (copper wiring I think he said)  to fiber optic.  He said there was an outage in Jacksonville (although my neighbors still had there uverse internet working)  He left, he never turned my old service back on and i can't get any help to upgrade my service.  Another guy came out yesterday and he said it would be a 5 hour job to upgrade the service and he would resubmit an order.  I still haven't heard anything back and he's not responding to my texts.  I have called everyday since Saturday to try and get some...ANY  internet service.  I dont' know what to do next

When I called in to switch an I.D. account over to a new phone, I was so well helped. He was so helpful and so supportive with helping me set up a new Apple ID account and I am so happy to say that it worked and that all is well with it. I have never had such great customer service ever. I wanted to thank AT&T for all of their help and support and I know I can go to then with any issue.

Thank you again!!

-Diane

I believe AT&T Customer Service has redefined ABSURD!  I was over billed for "premium channels."   I called in immediately and asked them to remove.  They removed the channels within hours.    Ironically, I have since called in seven times (all averaging at least 1 hour in length), attempting to correct their over billing error they confirm is their error.   It should not take 7 hours, 7 call agents and 2 managers who "assure me it will be fixed," to complete one task.   INCOMPETENCE at every level is my experience with AT&T.

     -Ryan

I believe AT&T Customer Service has redefined ABSURD!  I was over billed for "premium channels."   I called in immediately and asked them to remove.  They removed the channels within hours.    Ironically, I have since called in seven times (each averaging approx 1 hour in length), attempting to correct their over billing error they confirm as their error.   It should not take 7 hours, 7 call agents and 2 managers who "assure me it will be fixed," to complete one task.   INCOMPETENCE at every level is my experience with AT&T.

     -Ryan

I have not dealt with anyone yet -- I hate my U-verse, it's a horrible connection, speed, etc., and had much better when I had high speed DSL and mentioned that when I sent a notification.  I work full time and have neither the time nor the inclination to get on the phone with a tech, that is on my list of things that need to be done and will get to it when I have a couple of hours to spend, so I have not done a survey yet.