CUSTOMER SERVICE SUCKS!

Do you get the rep that speaks another language and talks REALLY fast? You have to tell them to slow down... and then when they slow down you still have no idea what they're saying? Yeah, those are the reps I get.

I agree I got so mad today I had to hang up.  Do they have no American customer service people anymore

I've finally found the way to fix my customer support issues with DirectTV/AT&T--------i FIRED THEM.  I thougt i was getting a deal so I decided to leave Time Warner after 10 years of service.  The pricing and internet speed swayed me and couldn't wait for the new service.  I setup the install for last Thursday since my wife worked from home on fridays and I didn't want her to be without internet service.  I took off work Thursday and eagerly awaited for my technicians (yup, two different installers because they can't seem to train one guy to install both directTV and internet).  They were scheduled from 1-3 pm...so I waited and waited..and finally.......I got a text saying I had an appointment for Friday from 1-3.  hmmmm...that's not what we had agreed to, but ok, mistakes happen.  So Friday, I take off again so my wife didn't have to deal with the installers.  so 10 minutes before the end of the window provided, the internet installer showed up.  2 hours later he told me he needed to take off early and that he would setup an appointment for monday during the same time window, 1-3 pm.  Hey, at least he showed up, the directTV guy never showed up at all.  So now it's monday and my 3rd day of missed work and guess what, yup, you guessed it, neither the internet or DTV guy showed AGAIN.  So I begin the real fun of calling customer no-service.  The first time they were going to escalate to get me a reasonable new install time but after 24 minutes they dropped my call.  I called back frustrated and explained once again my issue, again they were going to escalate but couldn't get me a time within a week and a half.  I feel that since I've missed 3 days of work....the internet guy didn't put in the appointment that he promised to do after only half completing the install, and the directtv guy NEVER SHOWING UP OR CALLING, I had enough.  So they just lost a two year contract at just under $200 / month.  But I've lost $68 / hours for 3 days and the savings I would have gained have already been consumed due to lost wages.  But the nail in the coffin for me is the complete lack of customer service.  Why would I invest in a company for two years when they can't even get the install dates right or give the common courtesy of a phone call when something comes up?  It doesn't make sense to me so I'm done.  There are too many options out there for what me and my family needs.

We never had any issues with DirecTV until AT&T took them over. 

Now they have disconnected our sbcglobal email addresses and their (Edited per community guidelines) customer service reps keep trying to say it's a third party carrier and they don't have any control over it. (Edited per community guidelines)! 

SBC= Southwest Bell Company - it's your (Edited per community guidelines) email. Please, learn what "escalate to a supervisor" means if you have no idea what I'm talking about. 

And you absolutely cannot just submit a case electronically. 

Some communications company. 

It's been 4 years and they still (Edited per community guidelines). I can't recall a time where I haven't waited at least 20 minutes before talking to an agent, if they ever pick up. I usually get tired of waiting and listening to their sickening advertisements so I hang up. I wish companies would realize that having a machine answer the phone rather than an actual agent not only (Edited per community guidelines) us off, but it delays the whole process of getting a solution. Plus the stupid machine talks soo slow I want to rip very single piece of hair out of my head whenever I hear it say the main menu. 

I’ve made an appointment 3 weeks in advance to upgrade my internet. My appointment window was 8am to 10am in the morning. 10am rolls by and I waited unit 11:15am to call to see the status. Not only did it take me 38 mins to connect with a representative but the representative was no help and unable to give me any information other than my status was pending. 2pm rolls by I call again and the customer service agent tries to get in contact with technician and no success and not much help. I call again at 4pm to see if they are going to reschedule for the following day. Customer service agent Michael tries to call the technician and techician’s supervisor but hangs up on me and does not call me back. Around 6pm the technician stops by to tell me that the work cannot be done today but will need to reschedule for another day. Technician tells me that he was assigned the task at 3:30pm. My appointment window was at 8am thru 10am. Customer service needs to follow up with customers and letting them know the status of their appointment. If the technician is too busy to follow up with customers then why isnt the technican’s supervisor reaching out to the customers to let them know or talking to them about rescheduling the work? Is customer service dead? Leaving a customer in the dark without any updates, even when they call in to check in 3 times is not what I consider good customer service. ATT how are you going to make this wrong, a right? 

@Davidykim  You have posted in the Uverse TV forum on a 5 year old thread. 

Please post in the correct forum as this thread is being closed.