Customer Service reps in online chat - see how stupid they are

AT&T : Hi, I’m AT&T’s automated virtual assistant. How can I help you today?

Me : why is my new bill not showing 3 days after my cycle is up?

AT&T :

We found the following information which could be helpful:

• Why is my bill so high?

Me : no, let me speak to a real person

AT&T :

So I can assist you further, please select a product I can help you with:

• AT&T Internet
• U-verse TV

Me : U-verse TV

AT&T :

Please select one of the topics to chat about below:

• Billing
• Payments
• Shopping
• Check order status
• Move or Modify Service
• Technical Support
• Sign In & Password Support

Me : Billing

AT&T :

Please tell us your first name.

Me : Kay

AT&T :

Thank you. Please wait as you are assigned to the next available specialist for account support.

Jay : Thank you for contacting AT&T. This is Jay, may I have your name please?

Me : Kay

Jay : Good afternoon Kay.

Jay : How can i help?

Me : My billing period is the 16th of the month thru the 15th of the next month. Now, two months in a row, att can't seem to post the bill online in a timely manner. what the heck is going on???

Me : please tell me the truth - every rep I have spoken to in the last 3 months, supervisor included has LIED to me

Jay : My apologies for the trouble Kay. I know this is absurd. Let me access the account to see what's going on.

Me : please

Jay : One moment while I pull up your account information.

Jay : I'm on the account now. Let me review the billing period.

Jay : Please bear with me Kay.

Me : ok

Jay : Thanks.

Jay : Thank you for your patience Kay.

Jay : I've already review the bill and back track the records. I can see that last month there was a balance and was added on your current bill. That is a final bill when you switch from Directv to UverseTV

Jay : Your expected bill should be $115 before taxes

Jay : Bill will be generate every 15th of the month

Me : look, that does not answer my question. The amounts were totally screwed up and att screwed me for add'l funds because you ignored my install appointment after I waited for 6 hours and there was add'l days on DTV. Furthermore, the last bill where I paid 269.21 was supposed to have the additional amount split between 2 bills and your chat supervisor Jeff told me that would happen and it did not - more LIES

Me : so I just went ahead and paid the whole thing to be done with it. SO, back to my original question - why is my bill being posted so late after the supposed end of billing cycle???

Me : OR are you changing my billing cycle to the 20th thru the 19th? AND if so, when will that be reflected online???

Me : I should have to contact ATT every month to see what my bill is going to be!

Me : should not

Me : so if my bill generates on the 15th - why isn't it online yet??

Jay : There are no changes on the billing cycle on the account.

Me : then if it generated on the 15th - where is it? and why can you not see actual charges, only an amount before taxes?

Jay : Let me give what was the break down for th charges.

Jay : One moment.

Me : i don't want a breakdown

Me : i want to know why the system is not showing the bill until 4 days after the billing period is up???

Jay : You're asking if i can see the charge before taxes.

Me : NO

Me : I'm asking WHY CAN'T YOU SEE THE TOTAL WITH TAXES 4 DAYS AFTER MY BILLING CYCLE IS UP?

Me : AND WHY ISN'T IT ONLINE?

Jay : I will engaged my supervisor for you.

Me : if you don't know, just say you don't know!

Ld : Hi. My name is Ld.Please allow me to read the transcript above.

Me : the last supervisor I spoke to here - Jeff - totally LIED TO ME

Ld : Please allow me to review your account here, I understand that you chat in today cause you want to talk about the bill, specially the past due balance, is that right?

Me : no, because I PAID THE ENTIRE AMOUNT DUE the end of last month. I'M LOOKING FOR THE NEW BILL FOR THE PERIOD 10/16 THRU 11/15 and it's 4 DAYS LATER AND NO BILL IS ONLINE

Me : WHAT IS THE DELAY???

Ld : Please stay connected as I review your account here, is that okay with you?

Me : fine

Ld : Thank you so much.

Ld : Thanks for holding, I do believe that you switch from Directv to Uverse, the bill what I can see here as the past due balance in your account is your final bill of your Directv service before switching to Uverse tv.

Me : I'm looking at my last bill online and it says balance due 0. how the h*** are you expected to help customers if your system doesn't even show accurate information? WT* are you talking about? I have already paid my bill from 9/16 to 10/15

Me : furthermore - that "past due" amount was supposed to be split into 2 bills - per JEFF -chat supervisor AND THAT DID NOT HAPPEN IN THE SYSTEM OR OTHERWISE so even tho I have a fixed income I paid the full amount anyway.

Me : besides, my last DTV bill is not the issue. AGAIN, MY ORIGINAL QUESTION: WHY IS THERE A WEEK DELAY IN MY BILL BEING POSTED ONLINE???

Me : how many times do I need to ask the same question for someone to understand what I am asking?????

Me : Is english not your first lanuage?

Me : language

Ld : You need to contact our digital assistance center, if that is the case to check what is going on with you online account.

Ld : You can reach them via 800-288-2020.

Me : oh lord, the phone agents are no more informed than you are.

Ld : Digital assistance center can help you with your online account.

Me : fine.