Customer retention - no help!

Prices increasing every January in the past due to the new carrier fees and expenses to maintain a discontinued product. However the 2024 increase occurred in Nov 2023 for packages along with $1 increase in local channels from $10 to $11. 

https://www.att.com/support/article/u-verse-tv/KM1314015/

Depending on plan, equipment, etc most increases are $5 to $12 per year.

Ufamily $5, U200 $8, U300 $9, U450 $11

If you received a 12 month promotion last year, that also has expired resulting in an apparent larger increase but still just the standard pricing. Example if received a $20 discount last year that now has expired, your pricing did not increase but your discount expired. 

Promos if offered would be for DirecTv Stream, not Uverse IPTV. 

You can lower your monthly cost be lowering the tv package and/or reducing the number of receivers. 
Going from U300 to U200 should be about $20, and each receiver reduction is $10 saving. 

"Unfortunately that is the reality. Just because you've been with AT&T "forever" does not guarantee there are always discounts available. At some point you have to pay what the service is. They are a business to make money. So any discounts are temporary perks. Sorry you have a hard time believing that, but they are not going to just keep throwing money at you." 

 I know they are in business to make money, and I don't have a problem believing this, and I'm not asking them to THROW money at me. I don't need your childish response Einstein! 

UverseTV is on life support.  There is no motivation for AT&T offer discounts any more.

I know that Uverse is on life support. I heard that some time ago, however we have internet and 4 cell phones with them as well. Fiber hasn't been installed in our area, and our streaming is too slow, for Direct TV. The channels are also different with Direct TV. My point is that they showed no interest in helping on any of the items, and were indifferent about it. 

Thanks Juniper. For an “expert” (Edited per community guidelines), you don’t know what you’re talking about. Was able to get ahold of the right person and resolved. Thanks for your 2 cents!

Jagg55 what was the resolution and / or discount?

I received the discount I was looking for and more. Juniper's response was wrong. They still offer discounts to Uverse customers, and I netted out paying less than before! 

It is sometimes still possible to get a discount.  But it's extremely difficult.  You may have to make several phone calls to get someone who knows who to talk to in order to get you a discount, or maybe get to a different office, or get that day's quota of discounts.  But it's certainly not trivial to get a discount every year as it was at one time.

So I'd say Jagg55 is not wrong.  But Juniper isn't either.

@Jagg55 How did you contact?  What telephone number?

How to contact a live agent for renewal?