C

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1 Message

Thursday, March 25th, 2021 9:01 PM

Credit Management Fee

I have a credit score of 800+ and I'm puzzled as to why I was compelled to pay  "Credit Management Fee" in order to obtain DirecTV service.  What I'm reading on this forum is that AT&T charges the fee for customers where there is some credit risk.  I'm wondering how high a credit score needs to be to avoid this fee.

Community Support

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254.4K Messages

4 years ago

Hi @c fw61, we are happy to expound on the Credit Management Fee.

 

Advance Payments, Deposits, Fees and Limits

 

  • We may require you to make deposits or advance payments for Services, which we may use to satisfy your initial bill for Services, to offset against any unpaid balance on your account, or as otherwise set forth in these TOS or permitted by law. Interest will not be paid on advance payments or deposits unless required by law.
  • We may require additional advance payments or deposits if we determine that the initial payment was inadequate. Upon determination solely by AT&T of satisfactory payment history or as required by law, AT&T may begin refunding of the deposit or advance payment through bill credits, cash payments, or as otherwise determined solely by AT&T. 
  • Based on your creditworthiness, a non-refundable fee may be required to establish service and we may require you to enroll, and remain enrolled, in an automatic payment or electronic funds transfer plan. 
  • We may establish additional limits and restrict service or features as we deem appropriate.
  • If your account balance goes beyond the limit we set for you, we may immediately interrupt or suspend service until your balance is brought below the limit. Any charges you incur in excess of your limit become immediately due.

Let us know if you have any other questions.

 

Thank you for contacting us on AT&T Community Forums!

 

Lafayette, AT&T Community Specialist

 


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