Credit limit exceeded (Uverse On-Demand)

Hello all:
I'm hoping someone can give me a contact number or the contact info for someone I can send a PM/DM to. We ordered the Mayweather/Pacquio fight *yawn* which put our account over some random never heard of credit limit. Our account is at a zero balance and we are big On Demand purchasers for new movies so I called 800-**** (got the number from these forums after searching) to see about getting the limit increased/removed and the woman I spoke with just kept saying we need to pay the bill.

The account is at a zero balance, there's nothing to pay and the billing cycle still has 13 days left. Round and round we went, I can't do anything but chuckle and be a bit annoyed because the young lady kept saying "you have to pay the bill". I even asked her if she meant to pay the bill that will come out in about 2 weeks and she said no, "pay the balance due".

I really need someone else to look at the account. If I can't rent movies for 13 days, fine, but for goodness sake, don't say it's because I need to "pay the bill" and proceed to not make a lick of sense in the process.

[Edited to comply with Guidelines]