Contributor
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2 Messages
Credit letter
Ok so im trying to get a credit letter from at&t stating that i have been in good standing with them and have paid on time for the last twelve months. Ive been calling them for the past two days but no luck. The reason i need this type of letter is for a mortgage lender i am working with. I need to show proof that ive been with at&t for the last 12 months and have always paid on time. So my question is, can at&t send me that type of letter?
Herrera95
Contributor
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2 Messages
8 years ago
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skeeterintexas
ACE - Expert
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28.3K Messages
8 years ago
It might be easier to print up your statements for the last 12 months to show them that the bills were paid on time.
That information is available online. Log onto your Uverse account and look under "Billing, Usage, Payments". You can get PDF files there.
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ATTU-verseCare
Community Support
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865 Messages
8 years ago
Hi @Herrera95
We can look into this for you and refer this to a billing manager. Please send us a detailed message by clicking here. Be sure to include your:
We will get back to you as soon as possible via email. In the meantime, let us know if you have any other questions or concerns!
-ATTU-verseCare
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dmbkimi27
Contributor
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1 Message
6 years ago
I have tried calling 3 times, and going to the store and no one could help me with the same issue. I was recently on the phone with them this evening being bounced from billing to legal and back to billing only to get hung up on. I finally did get to talk to someone the 2nd time I called them this evening only to be told by a manager in billing that they do not write credit reference letters even though i told him I had seen this post on the forum which led me to call the customer service line to which he said "we've never done that". Did you have any luck getting your letter?
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Petersun
1 Message
3 years ago
I’m also looking for a letter of credit to assist my lender. Have there been any improvements to this process, since six years ago and the previous posts?
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DIRECTVhelp
Community Support
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254.4K Messages
3 years ago
We'd be happy to address your inquiry about a letter of credit, Petersun.
AT&T does not provide letters of credit. Instead, you will need to print out your payment history for the time period that you need. Just view your payment history online and follow theses steps:
If you have any other questions, please create a new thread. This one is 6 years old and subject to being closed, which would prevent us from responding to you.
Thank you for visiting the AT&T Community Forums.
Aminah, AT&T Community Specialist
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