1.9K Messages
CONTINUOUSLY INCREASING BILL SOLVED!!!
I am doing the buyout and it will save me over $60 for 14 months which comes out to a savings of $840 with same services with one exception.
I currently have "24 mbps turbo" with AT&T that drops to 1-2 mbps at times, and with Charter, I will have 100 mbps pipeline.
To qualify for contract buyout program order and install a qualifying new customer Triple Play Promotion or limited Double Play promotion (Note offers not available in all areas). A copy of the final bill from previous provider with early termination fees clearly marked and completed in addition to the 'Charter Contract Buyout Form' are required to qualify for the contact buyout program. Upon receipt of the forms and verification of eligibility, a check in the amount equal to the early termination fee charged by your previous provider on your final bill (not to exceed $500), will be mailed to your Charter service address. Contract buyout forms must be received by Charter within 60 days of installation of the Charter Triple Play or 2 weeks from the date listed on the competitor's final bill statement, whichever is later. Contract Buyout form can be found at https://www.charter.com/mycheck.
dwinth
ACE - Professor
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911 Messages
10 years ago
Thank you very much, Charter employee, for your information. Buh-bye!!!
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Anonymous
1.9K Messages
10 years ago
I am not a Charter employee, but am tired of the corrupt, shakedown, practices that AT&Thief has employed.
When I moved to an area that Uverse was available, I was super excited, but after the continuous billing increases, internet and tv failures, and broken promises, I have been left with no other option, but to switch to another provider.
I have spoken to customer service several occasions, some successful, but mostly, "sorry, a discount has expired".
I have autopay on everthing from my mortgage to my electric bill, but AT&Thief cured me of that as well, because the bill is NEVER the same, ALWAYS INCREASING, even when I supposedly had a locked in rate.
[Per Guidelines: Keep it Relevant and Appropriate].
YOUR ATTITUDE IS WHY PEOPLE LIKE ME ARE RUNNING AWAY FROM AT&THIEF AS QUICK AS WE CAN...SO BYE BYE TO YOU.
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baseballisback
ACE - Professor
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8.1K Messages
10 years ago
First, there's no reason to scream. Second, he is not an AT&T employee.
When Charter raises your bill after promotions ends and when their equipment malfunctions, where will you go to then? AT&T raises their regular rates once per year. Any other differences in bills are because things like PPV are ordered or promotions expire. AT&T, just like any other provider, will not tell you when your promotions expire. It is up to each customer to remember "Hey, my three months free HBO/Cinemax expires next week. I need to call on Wednesday sot that I don't get hit with the fee."
But you've already said "bye bye" twice, so I don't expect a non-AT&T customer to respond here.
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Anonymous
1.9K Messages
10 years ago
When Charter raises my rates, the rate will still be less than the "Discount" rates AT@Thief has been racheting up on me ever since the initial 3 months was over, so I will still be ahead, not to mention the fact, that I can always go back to AT&Thief then.
All I have to do is make it until the end of July and I can have Charter buyout my last 2 months, unless my bill goes above $250/month by then, which it might, at the rate it has been increasing every month.
Also, I am dropping my 3 lines of cell service as well, thank god I don't have a contract on them.
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Anonymous
1.9K Messages
10 years ago
Case in point.
You sir have the right attitude to work at AT&Thief.
I hope you are being well compensated as your dear leaders are.
"Updated March 10, 2015 6:13 p.m. ET
AT&T Inc. T -1.01 % will record a $130 million charge in the first quarter from the retirement of nearly 3,000 workers and expects to add about 400,000 monthly wireless customers, driven by tablet subscriptions, according to a regulatory filing.
The telecommunications giant said the number of customers canceling service, the so-called churn rate, was lower on a year-over-year and sequential basis. In the fourth quarter, monthly service cancellations ticked up to $1.22%, from 1.11% for the year-ago period, amid tough competition.
Beginning in the first quarter, AT&T is updating its definition of wireless subscribers to include tablets, which were previously considered prepaid subscribers. Prepaid subscribers will now largely refer to phone customers who pay for service upfront.
In a separate filing with the Securities and Exchange Commission, AT&T said Chief Executive Randall L. Stephenson’s total compensation was valued at $24 million in 2014, a 3% increase from 2013, according to a regulatory filing.
Mr. Stephenson’s base salary rose nearly 4% to $1.7 million.
Mr. Stephenson, 54 years old, is also the company’s president and board chairman. He has held the posts since 2007.
Total compensation includes pension plans and other personal compensation, such as company-paid life insurance premiums, club memberships and the use of company aircraft. Mr. Stephenson reimburses AT&T for personal use of the company’s aircraft.
Meanwhile, Chief Financial Officer John J. Stephens’s 2014 total compensation rose 36% to $10.1 million; Chief Executive of AT&T Mobile and Business Solutions Rafael de la Vega’s pay increased 14% to $10.1 million, and Group President and Chief Strategy Officer John T. Stankey’s compensation rose 33% to $10.2 million."
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julie18
Contributor
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1 Message
10 years ago
Yes I am tierd that my bill keep incresing and ATT do not give me an explination.... I the begining they said I will pay 100 USD and now I am paying 144 a month... I requested a refund for the difference... please contact me back by email.
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dwinth
ACE - Professor
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911 Messages
10 years ago
Baseballisback is also not an employee of AT&T.
In addition, who cares what CEO's and Presidents of companies make. If someone is willing to pay them a large sum, more power to them. The same goes for professional sports players and etntertainers.
Your long essay with all of these figures is boring and irrelevant to any problems you may have with AT&T. Do everyone a favor and switch over to Charter as soon as possible.
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JefferMC
ACE - Expert
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36.8K Messages
10 years ago
@julie18, just who are you expecting an e-mail back from? If you want to lodge a request for AT&T Support to look at your account and contact you, then I'd suggest that you click this
Customer Service link to send a Private Message (PM) to the AT&T customer service team to help you resolve your request. You can expect a reply via return PM (the blue envelope 
in the upper right hand corner of this site, next to your avatar and name) in a business day or three.
To speed things up, including your Billing Account Number, and the best way and time to reach you in your PM.
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hex731
Scholar
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134 Messages
10 years ago
Agree. Remarkable how many trolls for other services post on this forum.
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jhy1978
Scholar
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71 Messages
10 years ago
You'd be surprised how many of these people arent "trolls" but are genuine fed up customers or people who dont do their proper research. To immediatley slam someone and call them a "Charter employee" or "troll" because they don't share your same infatic appreciate for a service that can be lackluster to say the least is a bit lame in itself.
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skeeterintexas
ACE - Expert
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28.3K Messages
10 years ago
Oh Sweetie....rising prices on ANYTHING are just a part of life. Do we like it? No, but it's the way it is...
That being said, your bill shouldn't rise every month. Mine stays the same until the rate increase goes into effect each year.
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thewordsmith
Teacher
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12 Messages
9 years ago
dwinth, actually, the numbers ARE completely relevant, particularly when you note how many people have been released/retired at AT&T. This without replacing those staff members. This would certainly suggest the possibility of a breakdown of service to customers of nearly cataclysmic proportions. And the fact that the company continues to increase the pay of the upper echelons while, simultneously, increasing costs to customers in order to pay for it... Most assuredly pertinent to the complaint.
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beatfan4
Scholar
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73 Messages
9 years ago
It's just TV people. AT&T has been good to me the 7 years I have been a U-verse customer. Worked with me on price increases, cutting rates, etc.
Being nice actually works!
Spend some time with TWC if you want some hassles.
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thewordsmith
Teacher
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12 Messages
9 years ago
I spent LOTS of time with TWC. But I thought it would be easier, simpler, to have all media services on one bill. It didn't work. I have returned to TWC for cable and broadband. My wireless service? Heretofore, I had never had any problems with that. But now? Well, I'm waiting to see how they resolve the issues.
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