Chat assistance

I needed help and logged onto AT&T chat. I just needed to know how to get to the call block page over the Internet. Should be a simple question/answer exchange of click here, here and here type deal; but I had to go through the security check even though I wasn't asking about any account. That was annoying because I was in a rush. It would have been much simplier if they would say, you have to login to get to this feature, are you logged in? but anyway, after I started the chat, I had to click over to another page and I could not get the chat window to show back up. I knew it was running because I could hear it pinging in the background when the rep was sending me messages. It finally showed back up so I was going to scroll thru the discussion to see what I had missed and the chat box screen wouldn't scroll. Also the chat window was so far to the right on the screen that its scroll button and my computer screen's scroll button were overlapping & there's no way to move the chat window. We had to start all over on the chat. Right when I got toward the end of the click here, click here, click here instructions, the chat window closed when I clicked on the Phone Features page. Poof! It was just gone.

I hope someone at AT&T will read this post and report these problems to the management and then hopefully the problems will get fixed.