New Member
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1 Message
Charged Early Termination fee for internet/uverse
This appears to be unethical business practices. My contract ended on July 28th but I called to cancel service on Sunday, July 26th to avoid forgetting to cancel before my new billing cycle and automatically starting a new contract that was to renew at an 85.00 per month increase. Not one time did the representative advise that a ETF would apply if cancelling 2 days early or even offer to schedule a cancellation that would take effect the end of my contract term date. You are telling me customers have to call to cancel on the EXACT day their contract ends?? This is a very questionable practice. If you are going to charge for a full month of service if people do not use a full month, then why would you not at least allow customers to schedule a cancellation date. If scheduling is already an option, then why didn't the representative inform me and why could I not find this information clearly marked some place on your website? I am left with a very bad impression of this company due to this. Very dissappointed. SOME flexibility would be great! Please offer some insight on this.
skeeterintexas
ACE - Expert
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28.3K Messages
5 years ago
Insight from a seasoned consumer: They have really smart and well paid attorneys to write their Terms of Service which are available online for anyone who wants to take the time to read them. I've looked them over a gazillion times and still don't understand the legalese.
Flexibility? In your dreams. New version of The Golden Rule....Them that's got the gold makes the rules.
Sorry....You can get your knickers in a twist but it is what it is. You can call back and see if you can get a sympathetic CS rep but I wouldn't count on it.
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Ericher
New Member
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5 Messages
5 years ago
It's not a question of ATT having better attorneys. It's their lack of ethics and a total failure of their customer service department. They forgot that their customers are their life-blood. ATT needs to empower its supervisors to make informed decisions. Instead, they have gotten too big and don't care.
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bill4002
ACE - Scholar
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216 Messages
5 years ago
Ridiculous answer from the CSR, call back and speak to a different CSR. It should be no problem to call in and tell them, you want the service canceled when your billing period ends, never heard of calling in on the EXACT day the contract ends and I'm speaking from personal experience. In fact you want to give them a couple of days of days heads up, so a new bill won't generate.
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Ericher
New Member
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5 Messages
5 years ago
The problem with ATT Customer service is that even if the rep and supervisor agree with you, they lack the authority to fix anything. I've been dealing with this for months. They're hopeless. We need to continuously file complaints with the regulators and the media. Only when they get publicly humiliated will they learn they're lesson
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