Can’t sign in to U-verse app

We want to help you gain access to your U-verse app, @juandca!

We've got a helpful article on how to troubleshoot the U-verse app not working.

You'll need to scroll down to the how to fix your Mobile app from my Smartphone or Device section, and follow the steps provided. 

1. Make sure you are using the correct member ID to sign in.
   • This should be an AT&T login, not a personal email
2. Restart the device.
3. Delete cache. Varies on phone, browser or device operating system.
4. Uninstall and reinstall the app
5. Verify you have the latest software/ operating system on your phone or tablet 
6. Turn off other apps that may be in use
7. Make sure you have U-verse TV service and an appropriate package – if you do not have U-verse TV, you can see if it is available by signing into your account at att.com.
8. Reset your password – This can help sync up your account.

We've also got some steps to help you create your user ID if you don't already have one set up. Keep in mind that the user ID you use to access the U-verse app should be the same user ID that you use to access your online account.

Let us know if this helps!

Lacey, AT&T Community Specialist