Can't log into U-verse mobile app

I'm receiving the exact same error along with "problem connecting to server". I assume it's a problem on the Uverse side? 

Let's help with that error on your U-verse app, @ggatm!

If you haven't already, we recommend checking out the information shared above by the AT&T Community Team. The steps that were shared can help alleviate the error you're receiving on your U-verse app. 

Let us know if this helps! 

Lacey, AT&T Community Specialist

Yes, everything is working again. Thank you!

Looks like whatever was causing the problem on the U-verse or AT&T login server side has now been corrected as I was finally able to log back in yesterday without doing anything different than what I was doing when I wasn't able to log in.

We're glad it's working again, @gimmieshelter! 

If you need anything else, feel free to reach back out.

Thank you for using AT&T Community Forums!

Tyler, AT&T Community Specialist

Well, I spoke too soon! Now, without even logging out first, when I try to just open the U-verse app, I get an error message that reads:

"Login Error

The certificate for this server is invalid. You might be connecting to a server that is pretending to be "udvr.asp.att.et" which could put your confidential information at risk."

It won't let me open the app and instead logs me out and when I try to log back in I get the above error message repeatedly.

What is going on with the servers at U-verse/AT&T?

Thanks for letting us know, @gimmieshelter!

We recommend using your U-verse member ID to log in instead of your access ID. This has worked for other users experiencing similar issues. To find your U-verse user ID:

1. Go to Profile.
2. Under Profile, your user ID is listed below the welcome message.

Please feel free to reach back out if you need help in the future. Thank you for contacting the AT&T Community Forums!

Lacey, AT&T Community Specialist 

Thanks for the response. However, I've always used my U-verse member ID to log in and I've always been able to log in with it until now. So the problem is not with my log in credentials but there's something wrong with the U-verse/AT&T log in server.

I spoke too soon as well. I'm getting the exact same message as Gimmieshelter. I agree I've never experienced the issues we've seen over the last two days. Definitely a server problem. 

I should also add that I've rebooted my device, reinstalled the app, and signed out. I'm receiving the same error on my phone. 

So it looks like that we are having a log in concern on our hands, @gimmieshelter. We can help with that. 

First and foremost, to resolve any log in concern is, to reset the password to the account. The article listed will help with resetting your password. Please follow these simple steps: 

1. Go to att.com/myatt.
2. Select Forgot password?
3. Fill out the password info.
4. Choose security questions or temporary password and follow the prompts. If you choose a temporary password, we’ll let you know where we sent it.
5. Create your new password.

Just a fyi, the above article is about email, but the process is the same for myAT&T account management. Please try this on a computer or laptop. 

If you run into any errors or need anything else, please reach back out. 

Thank you for being a loyal AT&T customer and have a great weekend. 

MatthewD, AT&T Community Specialist

Thanks for reaching back out @ggatm. We'd be happy to help you get logged into your Uverse app.

We would recommend that you start off by resetting the password to your account.

• Go to att.com/myatt
• Select Forgot Password?
• Fill out the password info.
• Choose security questions or temporary password and follow the prompts.If you choose a temporary password, we'll let you know where we sent it.
• Create a new password.

Let us know if the above steps help.

Robert, AT&T Community Specialist