4 Messages
Cannot sign into Uverse app for last two months.
I am getting the Care code:205.4 I have changed my password multiple times. The error message says the id I am using is not set up for this service. I have verified my id several times by saying I have forgotten my id. I am using the id that has been texted to me several times. This has been very annoying and I have deleted the app and reinstalled. I am not new to Uverse, not a new customer. I did update to IOS 15.4.1. Has your app been updated to support this version?
DIRECTVhelp
Community Support
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254.4K Messages
3 years ago
Let's get that U-verse app working again, Pwood.
Thank you for trying all the basic troubleshooting to resolve your concern. Since it is persisting, we are going to take you into a Direct Message. You will see a chat icon next to a bell icon at the top of the page, on the right-hand side. Our next message to you will appear there.
In the meantime, please gather your AT&T U-verse account information. Do not post it here. We will ask for it again another way.
Just look out for that Direct Message and follow the instructions provided.
Thank you for using the AT&T Community Forums.
Matthew, AT&T Community Forums Specialist
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Pwood
4 Messages
3 years ago
Cannot sign into Uverse app for last two months.
I am getting the Care code:205.4 I have changed my password multiple times. The error message says the id I am using is not set up for this service. I have verified my id several times by saying I have forgotten my id. I am using the id that has been texted to me several times. This has been very annoying and I have deleted the app and reinstalled. I am not new to Uverse, not a new customer. I did update to IOS 15.4.1. Has your app been updated to support this version?
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DIRECTVhelp
Community Support
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254.4K Messages
3 years ago
Hi, Pwood.
We sent you a direct message about this on the 12th, but we never heard back from you. Before we try that again, let's see if resetting your password allows you to sign in. Resetting the password syncs your account, and helps resolve sign-in errors.
Let us know if this helped, or if you still need assistance.
Aminah, AT&T Community Specialist
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Pwood
4 Messages
2 years ago
I have changed my password and still no access to the app.
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DIRECTVhelp
Community Support
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254.4K Messages
2 years ago
We're currently working to get the app fixed for customers who are unable to sign in, @Pwood.
Please check back with us at a later time for an update. If you need help with anything else, we'll be here.
Thanks for visiting the AT&T Community Forums.
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hetionluz
3 Messages
2 years ago
I think you should check your router.Because my friend has same issue then he changed the router and the issue has been solve.
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