Cannot log into UVerse app

It has been almost a week and I cannot log into my app. Please refund my service or FIX THE ERROR!!!

Responses

DIRECTVhelp

Community Support

•

254.4K Messages

3 years ago

We are here to help you get back into the U-verse app, @LogitechLisa.

Here is more information about how to troubleshoot the U-verse app.

We recommend that you:

Reboot your gateway because this will refresh the network and all of the equipment
Uninstall and Reinstall the app to make sure that it is fully updated
Reset your password because this may resync your account on our end
Restart your device which will clear anything that is affecting the app to load properly

Let us know if this helps.

Marc, AT&T Community Specialist

0

0