9 Messages
Cannot Log In to U-verse App
I cannot log in to U-verse app on my iPad and iPhone. When I tried to log in to U-verse app on Friday, a message saying "Use your correct member ID (email address)" showed up even though I typed both the correct E-mail address and the password. I even changed the password on myAT&T account, but I still got the same message and "your information did not match our records" after trying a few times. I called AT&T customer support, but he was not able to resolve this problem after more than an hour and told me to wait for a day or two to try again. I tried to log in the next day (Saturday), but it still did not work. Then today (Sunday) I changed my password on myAT&T account again and waited for about two hours, but I still got the same messages "use the correct ID" after first try and "your info did not match our record" after second. I cannot log in to U-verse app on my phone, either, because two days ago the customer support rep told me to log out and log in to see if I would be able to get in on the phone which I couldn't, of course!!!! How can this crap keep happening!!!???
Accepted Solution
Official Solution
DIRECTVhelp
Community Support
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254.6K Messages
3 years ago
We're here to help get your U-verse app working again, @LogitechLisa.
Here is some useful information on how to troubleshoot the U-verse app not working. Scroll down to the how to fix your Mobile app from my Smartphone or Device section, and follow the steps provided.
Let us know if this helps.
Elmi, AT&T Community Specialist.
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Accepted Solution
whiskyman
1 Message
3 years ago
FYI i had been using my personal email for 3 years then the app stopped working. i changed ID to att.com one they gave me when i set my account with same password app worked first try. hope it helps
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DIRECTVhelp
Community Support
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254.6K Messages
3 years ago
We'll do our best to help you get signed back in to the app, @Cat325!
Are you signing in with your AT&T ID or your personal email?
If you haven't done so yet, try signing in with your personal email and let us know if it worked or not.
We'll be awaiting your response!
Aminah, AT&T Community Specialist
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m3l5vin1
5 Messages
3 years ago
I am using Firestick and trying to use Uverse app. I keep getting error 205.4 code. I have changed my password like recommendation, but still get 205.4. So is it still broken or does Uverse app not work with Firestick
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browndk26
ACE - Professor
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839 Messages
3 years ago
Same problem here. The phone rep was confused as why it wouldn't work too. IT said the app is under maintenance. We will see tomorrow.
Personal email doesn't work, not accepted.
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gr8sho
ACE - Professor
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1.5K Messages
3 years ago
Is it still happening? Just tried logging out and in with no problems.
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browndk26
ACE - Professor
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839 Messages
3 years ago
Still not working. We changed our account number recently so that may be affecting it
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Cat325
9 Messages
3 years ago
I've just tried both AT&T e-mail address and my personal e-mail address (this is registered for a recovery purpose) to log in, but neither worked!! "Your member ID (mail address) and/or password does not match our record" showed up. How can this keep happening to me!!!!????
I'm paying a lot of money for U-verse, but my TV with a wireless receiver loses signal so many times which no technitian can fix in the past 6 years!!!!!! AT&T should correct this U-verse app problem at least!!!!
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DIRECTVhelp
Community Support
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254.6K Messages
3 years ago
Hi, @Cat325.
Here is more information on how to troubleshoot the U-verse app.
Have you tried Uninstalling and Reinstalling the app?
Have you rebooted your gateway?
We suggest that you uninstall and reinstall the app to make sure that it is up to date. You can also reboot your gateway, because this will refresh the connection and your equipment.
Let us know if this helps.
Marc, AT&T Community Specialist
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roncimo
2 Messages
3 years ago
I keep receiving the error "please log in with your u-verse member ID (email address). I KNOW i have the correct email and password because I can log into apps like Fox Sports using the U-verse credentials. It has to be the U-Verse App. I deleted and reinstalled app, restarted the ipad adn still the same problem. It also does the same thing on my iphone 10x. HELP!!
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roncimo
2 Messages
3 years ago
I have tried everything. I know I am using the correct email and password because I can log into other apps like Fox Sports using the Uverse login credentials. I KNOW it's either the app or the server side. How can I fix this???
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gr8sho
ACE - Professor
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1.5K Messages
3 years ago
And you can use those same att.net credentials to login to myAT&T at smart home manager apps as well?
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DIRECTVhelp
Community Support
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254.6K Messages
3 years ago
Here to help with your U-Verse app, @roncimo!
'
Just as @gr8sho asked, are you able to log into your AT&T Smart Home Manager app with your credentials? If so, let us know!
CalebP, AT&T Community Specialist
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LogitechLisa
10 Messages
3 years ago
I have the EXACT same problem. Tech support spent an hour on it and said they can't resolve the issue!
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browndk26
ACE - Professor
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839 Messages
3 years ago
Must be a U-verse problem. Hopefully att fixes it.
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