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Cancelling U-Verse Service
Hello - My husband and I are planning to cancel our U-verse service that includes (U-verse cable...not Direct TV) and Internet. I have looked everywhere on the 'myAT&T' mobile app and also gone to att.com/myatt online. The online account keeps trying to get me to merge my accounts, but when I try, it just says I don't have another account to merge. All I'm trying to find out is if there is a termination fee, and if so, how much it is for terminating my services. Does anyone know where to find this information? Thank you!!!
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DIRECTVhelp
Community Support
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255.3K Messages
3 years ago
We can address your inquiry about termination fees, ainnjay.
If you visit our website, you'll find both the AT&T U-verse TV and AT&T Internet cancellation and early termination policies.
Per the policies, you’ll be charged an Early Termination Fee (ETF) if you disconnect your AT&T service more than 14 days after activation, and you have a term commitment. The fee ranges from $15 to $180, depending on how many months you've had your service.
To find out if you'll be charged an ETF for each service, since they're not bundled, you'll need to give us a call at 800-288-2020.
Thank you for contacting the AT&T Community Forums. If you need help with anything else, let us know.
Aminah, AT&T Community Specialist
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