New Member
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3 Messages
cancelled uverse kept internet and phone
cancelled uversetv on 2/23/21 , bill was 263,said i was paid up till 3/16 ,sent equipment back 3/5/21. checked status 3/24 and uverse was not cancelled.was still on bill .chatted with anthony a tech and he would cancel right away,but he cancelled from march 24 not feb 23.he said they forgot to cancel my uverse he sent new bill was for 186 ,even though i did not even have equipment,so i chatted with alice said she would definitley take care of it my new bill would be 88.64 plus 20 dollars retro.i said ty.bill still 263 on 3/26, chatted with kristen she apologized profuseley said she would take care of it.bill would be amended to 88 dollars on 2/29/21.still at 263,i cancelled auto pay till this is straightened out.
sandblaster
ACE - Expert
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2K Messages
4 years ago
It’s fine if you cancel autopay but you still need to pay your bill, even if it is wrong and get any credits later. Not paying your bill will only lead to having your other services suspended and/or late fees.
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teardown
New Member
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3 Messages
4 years ago
lol u must be loaded throw away 190 bucks to a multi million dollar company
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JefferMC
ACE - Expert
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36.8K Messages
4 years ago
The billing programs are not very forgiving. They have been given rules like "past due more than $0.xx after xx days, disconnect account". When your account fits those rules, the program will do that thing. There are also reconnect fees applied when that happens to you and then you want to get reconnected.
It's your right not to pay what you have disputed until the dispute is resolved. But even so, it can cause a lot more issues for you. Because you are counting on the same people you forgot to disconnect your account to make a note of your dispute. You might want to put that in writing.
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teardown
New Member
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3 Messages
4 years ago
i have all transcripts ,and equipment return order.going to bbb. then those chat boxes are just to appease you into caving in and paying,those people sound so sincere and there just trained to lie,im stubborn old fool wont pay
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