Uverse tv and internet. Account is cancelled. When I did this on Oct12th, I was told to expect an email with instructions on what to do with the equipment. I haven't received any communication from AT&T. A call yesterday with customer service just confirmed the account was cancelled.
I copied this from the AT&T website. See Below. Also just letting you know if you change your mind and want to go back to U-verse I've been told you can't.
good luck
DETAILED INFO
Getting started
Did you start the swap process for your equipment in Smart Home Manager or chat? Have you already spoken to an agent about your return? Check your email for what you’re required to send back and next steps.
FYI: If you’re expecting an email but don’t see it, check your spam or junk folders.
Do you need help returning your equipment? Based on your service and equipment, what you’re required to return may vary. Give us a call at
800.288.2020. We’ll ask for your email or mailing address where we can let you know exactly what to return.
We can give you all the information you need to return your equipment after cancelling your service, dapperdan!
Visit our article on How to Return U-verse Equipment. Go to the section titled "What U-verse equipment can be returned?" to see what you need to send back.
Hi there, @dapperdan. We understand that you have not received the email about your cancellation. We can check to make sure that your service has been closed.
In order for us to begin our research, we need to move this conversation to the AT&T Direct Message space. You will notice a chat icon, next to bell icon, in the upper right corner of the thread, next to your Forums profile icon.
In the meantime, please gather your account information together. Do not post it publicly. We will ask for it in the Direct Message space.
DLMUSICK
Tutor
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13 Messages
2 years ago
Can you be more specific about what you are trying to cancel?
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dapperdan
Contributor
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4 Messages
2 years ago
Uverse tv and internet. Account is cancelled. When I did this on Oct12th, I was told to expect an email with instructions on what to do with the equipment. I haven't received any communication from AT&T. A call yesterday with customer service just confirmed the account was cancelled.
0
0
DLMUSICK
Tutor
•
13 Messages
2 years ago
I copied this from the AT&T website. See Below. Also just letting you know if you change your mind and want to go back to U-verse I've been told you can't.
good luck
Getting started
FYI: If you’re expecting an email but don’t see it, check your spam or junk folders.
Do you need help returning your equipment? Based on your service and equipment, what you’re required to return may vary. Give us a call at 800.288.2020. We’ll ask for your email or mailing address where we can let you know exactly what to return.
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dapperdan
Contributor
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4 Messages
2 years ago
I saw that. Did as the said. Called and they offered no assistance on what to return.
I'll call again.
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DIRECTVhelp
Community Support
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254.4K Messages
2 years ago
We can give you all the information you need to return your equipment after cancelling your service, dapperdan!
Visit our article on How to Return U-verse Equipment. Go to the section titled "What U-verse equipment can be returned?" to see what you need to send back.
Once you have everything, take it to a company-owned FedEx Office Pack and Ship or UPS Store. Be sure to hang on to your receipt!
Here are some information to keep in mind:
We hope this information helped! If you have any other questions, let us know.
Thank you for your time spent with AT&T and for contacting the Community Forums team.
Aminah, AT&T Community Specialist
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DIRECTVhelp
Community Support
•
254.4K Messages
2 years ago
Hi there, @dapperdan. We understand that you have not received the email about your cancellation. We can check to make sure that your service has been closed.
In order for us to begin our research, we need to move this conversation to the AT&T Direct Message space. You will notice a chat icon, next to bell icon, in the upper right corner of the thread, next to your Forums profile icon.
In the meantime, please gather your account information together. Do not post it publicly. We will ask for it in the Direct Message space.
Looking forward to working with you.
Matthew, AT&T Community Specialist
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