2 Messages
Cancelation confirmation.
I canceled my uverse account today. I was asked when do I want to do this and I said "immediately." I haven't received an email with the cancelation information as of yet. When will I receive the cancelation notice and information about returning the at@t equipment I have?
On my account management page the total balance hasn't been prorated. Will it be? Or am I stuck paying for a service I no longer use? The person I talked to said my prorated bill will be $10.00. Is that before the current balance that is viewable right now? Or is that the next months billing cycle.
Accepted Solution
Official Solution
Constructive
Employee
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34K Messages
3 years ago
They don’t prorate the final month. You take the equipment to a fedex or ups along with your account number and they will pack and ship it at no cost to you.
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reina001
2 Messages
3 years ago
I'm going to return the equipment right now. The UPS store is still open. But when am I going to receive a cancelation notice? Does that take 24/48 hours to process?
Thank you for the quick response.
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Constructive
Employee
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34K Messages
3 years ago
No clue when you get a cancellation notice my quiets would be at the end of the billing cycle after the final bill is paid.
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