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Thursday, August 13th, 2020

Cancel uverse but not internet, is there a disconnect fee?

I have both uverse and internet, and I'm in contract. If I keep the internet but cancel the uverse TV, is there a disconnect fee? 

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255.4K Messages

5 years ago

Hello @Anniekalola,

 

In general, early termination fees are specific to the product line, not the account itself. Using this scenario with two products on one account, if you were to cancel one you could be charged an ETF. We are sorry to hear you are considering canceling the UverseTV product. Are you aware we have other entertainment options?

 

You can reach out to one of our chat agents to review your account for more details by clicking on the chat bubble on our website. If you are having trouble locating the bubble use the steps below:

  1. From our website, scroll to the bottom of the page
  2. Click on the Contact us
  3. Click on the product you wish to discuss. (AT&T Internet)
  4. Scroll down to the middle of the page, under “Here’s how to get in touch with us
  5. Click on the rectangular box that says chat.

 

Let us know if we can assist you further.

 

Bonnie, AT&T Community Specialist


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