Cancel Service -when does billing stop

My billing cycle ended yesterday. I cancelled today to find that I’m still gonna be charged till the end of the month of May. I would like for them to outright cancel me so I’m not charged for the rest of the month. Equipment is already taken down and ready to ship back. If I were prorated it would be seriously less than one day. Why bother charging me?  If anyone can get service put in during anytime of the month and I’m sure that is prorated... then cancelling should be the same. It’s money for nothing and it’s bad customer service imo.

I returned my equipemnt back in Feb and still getting billed for cable.  Each person I have spoken to just tries to sell me more cable.

Same issue, now 3 months later still getting billed even though I have not had equipment in 3 months.  Have th eUPS receipt.  Put on hold 45 minutes AGAIN today.  Just keep getting bounced around and everyone is trying to sell me cable.

is it Me..or dose AT&T customer service is BAD and I mean really really BAD

I recently cancelled my account after more than 5 years after calling customer service 5 times without resolving what should be a simple issue. Twice I thought agreement was reached for a lower monthly bill and less channels and was told to pay my current bill and that I would receive the lower rate and a credit on the subsequent bill, which never happened.  At the end of the third call I asked the representative to send me an email so I could have documentation of our agreement. While he was friendly and seemingly helpful on our call, he stated that he could not send me an email, but that since the call was recorded, there was a record of the discussion. Yet, I received the next bill with no change and I called a fourth time.  After this call, I did receive an email to log into my account with the new terms. When I received the next bill, I called again, was told the billing cycle with the lower rate was not yet in effect.  I mentioned my previous calls and that the representative on the third call stated that our call was recorded and did not send me any written documentation of our agreement.  So I requested that the current representative check the recording of the call.  She claimed that she could not access the recording and that since I only had documentation after my fourth call, those terms were in effect and she could do nothing else. I asked several times that she check the recording, but she did not, nor did she offer to check with the representative who I spoke with on the third call.  I have an outstanding final bill, which I want to pay and wash my hands of ever dealing with AT&T again, but I want the bill corrected for the terms I was offered and for which there is a recording. It appears that AT&T does not take emails to their customer service.  I attempted to chat with a customer service representative and included a lengthy text history.  While the representative was attempting to be helpful, he/she was ineffective and passed me to the "Loyalty Department" who I had previously had discussions on the phone. Since the chat was much longer than I expected and had to leave for an appointment, I could not communicate with the Loyalty Department representative.  Before leaving the chat session, I stated several times that I had to leave and requested a response via email or to schedule a time to have a call.  I received no response to date. Has anyone else been told by customer service that the call is recorded and therefore there was no need to send any documentation of new terms?  I believe this is the worst customer service I've encountered. Further, AT&T sends junk mail offering $100 to new customers. Maybe they should take better care of existing customers that they've had for 5+ years. 

I've had the same set of problems, continued billing, ignoring cancellation despite end of contract.  AT&T refuses to work within the FCC complaint regulations.  Anyone interested in a class-action (Edited per community guidelines)?

ATT is the worst Service I have had.  I have been unemployed for 2 months and no income and these (Edited per community guidelines) turned my phone off.  I was Verizon for 19 years and I am going to them.  They never turned my phone.  ATT has done this 2 times to me now.  I am NEVER buying anything from ATT.  I am going to make a mission to destroy this company and their greedy ways.