Billing

Not a question a statement on how terrible your AT&T / DirecTV service is and what a dreadful company you have.  I have autopay set up and was charged over twice this last month.  I called the 2020 number listed on the billing cycle, twice, after going through multiple menu options, multiple times I was disconnected both times stating I had reached a "retail" location and to call the number listed on my bill.....the number listed on my bill is the same 2020 number!!!  So tried again and was disconnected again.  
I tried the chat options, but all that did was get me stuck in endless loop since none of the options listed addressed the reason I was calling.
Again, how bad at life do you have to be to set up this type of service - unless that is you goal, making it extremely difficult for your customers to contact you is your goal.
Oh, and I have turned off autopay and am exploring ALL options to relocate my service.