2 Messages
Billing and U-Verse questions
My mother is 93 years old and has dementia. She watches one channel of the U-Verse 200 TV. She has been paying over $200 per month for almost 2 years. How do I decrease her payment without changing her capabilities of using her current remote? She will not be able to learn a new TV remote or any other way to watch her channel.
JefferMC
ACE - Expert
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36.8K Messages
3 years ago
Depends on the channel.
Is the channel in U-basic or U-family?
Does she have Internet, and could she get along without it?
I'm not sure they allow downgrades to U-basic any more, but maybe they would in your situation. I don't know that U-family is cheaper than U-200, and right now I can't price check.
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Rnmonagail
2 Messages
3 years ago
Thank you for your insight. I'm not sure which channel she watches. I'll need to find that out.
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